StubHub

Senior Product Manager - Seller Experience, Post-Purchase

New York, New York, USA · Senior · full-time

Sponsorship not specified$175k-$270kDetected 47 days ago

SwiftSQLSnowflakeData VisualizationProduct ManagementStakeholder ManagementCommunication

About the role

Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate.
Our work balances accountability with enablement: we reduce friction for good sellers through better education and incentives while increasing the effectiveness of enforcement when standards aren't met.
Reduce seller friction via proactive policy communications, in-product guidance, and self-serve payment and dispute workflows that resolve issues quickly and teach best practices.

Own the strategy for the Seller Experience, Post-Purchase and translate it into a prioritized, measurable roadmap aligned to company goals.
Design, automate, and evolve policy architecture from one-size-fits-all to targeted frameworks that vary by seller segment, geo, event type, and risk profile, enabling faster iteration and better outcomes.
Refine and build our incentive mechanisms for sellers and subsequent innovations, including rules, punishments, and positive incentives.
Lead cross-functional execution with Engineering, Operations, CS, Strategic Finance and Legal; write crisp specs, sequence delivery, and manage trade-offs.
Assist with building and developing a more mature seller experience organization.
Customer obsessed, with demonstrable results in building product led solutions to improve the customer experience.
Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.

StubHub is on a mission to redefine the live event experience on a global scale.
The same goes for our sellers.
Shipped scaled, enterprise products, with highly technical foundational, platform-like services.

The anticipated gross base pay range is below for this role.
Salary Range $175,000-$270,000 USD About Us StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere.

Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.
We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
Flexible Time Of f: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.

We provide a world class end-to-end post-purchase seller experience designed to deliver a consistently great buyer experience.
We solve for the largest seller pain points with holistic product led solutions and build clear, fair policies and incentives that elevate seller performance.
Increase enforcement effectiveness by improving issue detection and collections flows - raising the recoup rate of seller fines while minimizing impact on good-faith sellers.
Measure and analyze end-to-end customer experience and policy funnels, running experiments to improve the seller experience and tune incentives and penalties.
Champion a culture that moves fast responsibly - shipping iteratively while safeguarding marketplace trust and the bottom line.
What You've Done: 5+ years in Product Management (or equivalent) with experience in two-sided marketplaces, policy & incentives design, enterprise customers or workflow/UX systems.

This listing is sourced directly from StubHub's careers page and normalized into a canonical job model.