Scout Motors
Senior Specialist, Repair Information and Customer Media
Novi, Michigan, United States · Senior
Sponsorship not specifiedDetected 14 hours ago
Customer SupportResearchProblem SolvingWriting
About the role
- One that forged the path for future generations of rugged SUVs and trucks and will do so once again.
- But Scout is more than just a brand, it's a legacy steeped in a culture of exploration, caretaking, and hard work.
- Respect for the past and the future by taking an iconic American brand that hasn't been around for a while, electrifying it, digitizing it, and loading it with American innovation.
Responsibilities
- As a Senior Specialist, Repair Information and Customer Media, you will serve as a senior individual contributor and subject-matter expert within Aftersales Technical Service, responsible for developing, coordinating, and continuously improving Scout Motors' technician-facing repair information and customer-facing service media.
- You will work closely with Engineering, Repairability, Quality Assurance, Legal/Product Compliance, Service Operations, systems teams, suppliers, Scout Workshops, and Mobile Technicians to ensure documentation supports high-quality repairs, technician efficiency, market readiness, and a strong customer experience.
- Own Repair Information Content Development and Release Readiness
- Research, analyze, create, edit, validate, and publish repair information for Scout Workshops and Mobile Technicians.
- Drive content readiness for vehicle launch, program milestones, engineering changes, product updates, and market-specific release requirements.
- Support internal alignment between customer-facing information, workshop information, service requirements, and product compliance expectations.
- Partner with Legal, Product Compliance, Engineering, Service Operations, and market stakeholders to ensure repair information and customer media meet applicable regulatory, conformity, certification, and internal quality requirements.
Requirements
- Coordinate literature-related certification inputs, including auto-certification activities where required by market or product scope.
Company info
- Become part of a pioneering team redefining the electric vehicle landscape.
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This listing is sourced directly from Scout Motors's careers page and normalized into a canonical job model.