Porch Group

Contractor Relations Representative, PHS

CO Remote, CO · Contract

Sponsorship not specifiedDetected 28 days ago

CRMExcelRecruitingCustomer SupportCommunicationUnderwriting

About the role

The future is bright for the Porch Group, and we'd love you to be a part of it as a Contractor Relations Representative

Build B2B relationships with technicians/trade partners across covered areas
Maintain daily metrics as set aside by the manager (subject to change)
Source out work orders to technicians/trade partners within network
Client follow-up to ensure quality customer service by providing technician/trade partner information
Technician/trade partner follow-up to confirm the scheduled appointment(s)
Maintain a strong, working knowledge of CRM systems operations and functions
Notify the direct manager of any broken relationship or broken standards from contractors/trade partners
Ability to deliver a world-class customer experience while balancing the needs of the business.

Complete assigned daily tasks as distributed by the managers
Outsource contractors when needed with at least 15 attempts for each claim
Correctly label claim disposition to ensure reporting accuracy for management
Minimum high school diploma.
2+ years working in customer-facing roles required.
Prior experience onboarding, supporting, or working directly with home improvement professionals, tradespeople, or home services providers preferred.
Outstanding written and verbal English communication skills.
Samples may be requested.

COP 1,900,000.00 to COP 2,200,000.00 salary per month
Submit your application below and our Talent Acquisition team will be reviewing your application shortly!
If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews.
What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

The CRR also establishes a relationship with contractors in covered areas, maintains relationships with contractors, and maintains follow-up with customers ensuring that we are providing quality customer service.
Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes.
We offer differentiated products and services, with homeowners insurance at the center of this relationship.
We are looking to build a truly great company and are JUST GETTING STARTED.

This listing is sourced directly from Porch Group's careers page and normalized into a canonical job model.