Cable One

Senior Manager, Sales Operations & Support – Residential Sales

Remote USA · Senior · Contract

Sponsorship not specifiedDetected 8 days ago

Data VisualizationProject ManagementCRMSalesForecastingBudgetingExcelProcess ImprovementERPLeadershipCommunicationCollaborationLean Manufacturing

About the role

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
The ideal candidate is a strategic operations leader with strong analytical capabilities, exceptional attention to detail, and a passion for improving the sales experience through scalable processes and technology.
What You'll Bring You are a strategic thinker who enjoys solving operational challenges with data, technology, and process improvements.

Develop and execute the operational strategy supporting Residential Sales across multiple sales channels.
Lead the Sales Operations & Support team responsible for sales administration, reporting, order support, sales enablement, and operational execution.
Identify process improvement opportunities and implement solutions that reduce manual effort and improve sales productivity.
Serve as the operational liaison between Residential Sales and internal business partners.
Sales Support & Process Excellence
Oversee end-to-end sales support processes including order management, sales tools, inventory coordination, field support, and issue resolution.
Develop and maintain policies, procedures, and documentation supporting Residential Sales operations.
Drive continuous improvement initiatives using data, automation, and technology.
Own the governance, administration, and accuracy of monthly and quarterly Residential Sales commission calculations.
Partner with Finance, Payroll, HR, and Sales Leadership to ensure commission plans are accurately implemented and consistently administered.

Bachelor's degree in Business, Finance, Operations, Marketing, or related field (or equivalent experience).
3+ years of leadership experience managing professional teams.
Experience supporting residential sales organizations within telecommunications, broadband, cable, wireless, or other subscription-based industries.
Experience working with CRM, sales enablement, commission, and reporting platforms.
Experience supporting Door-to-Door, Retail, MDU, or field sales organizations.
Knowledge of broadband, fiber, cable, or telecommunications products and operations.
Experience with business intelligence tools such as Power BI, Sigma, or Tableau.
Familiarity with ERP, CRM, commission, and workforce management platforms.
You are a strategic thinker who enjoys solving operational challenges with data, technology, and process improvements.
Required
7+ years of progressive experience in Sales Operations, Business Operations, Revenue Operations, or Sales Support.
Demonstrated experience managing sales compensation programs and commission administration.
Strong analytical and financial acumen with advanced Excel and reporting skills.
Exceptional project management and organizational skills.
Excellent communication and executive presentation abilities.
Preferred

Cable One appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
Medical, dental, and vision plans - start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
Additional Perks
Tuition reimbursement (up to $5,250 on 1st year)
Develop executive dashboards and KPIs measuring sales performance, productivity, conversion, operational health, and commission accuracy.

At Sparklight/Cableone and our family of brands, we keep our customers and associates connected to what matters most.

This listing is sourced directly from Cable One's careers page and normalized into a canonical job model.