RainFocus

Salesforce Administrator (Remote)

Salt Lake City, UT

Sponsorship not specifiedDetected 47 days ago

AgileJiraHubSpotSalesforceCRMCiscoProblem Solving

About the role

Our team is small but growing, providing an excellent opportunity to learn, grow your Salesforce career, and make a tangible impact.
Assist with environment maintenance, data hygiene, and basic release management (handling sandboxes and change sets).
Work iteratively within a small, collaborative Agile team.

This role works closely with our business systems stakeholders and senior team members to define feature requirements, maintain the platform, and customize Salesforce to enable users to get the most out of our technology.
You will provide hands-on administration, declarative configuration, and daily user support for Salesforce and other integrated SaaS business platforms.
Customize and maintain the RainFocus Salesforce platform through declarative configuration (Flows, validation rules, page layouts, and custom fields).
Provide day-to-day end-user support, troubleshooting, and user management (roles, profiles, and permission sets).
Manage tasks and help tickets in a fast-paced environment, driving issues to resolution with a strong focus on customer satisfaction.
Work closely with stakeholders and business analysts to document, implement, and optimize system requirements.
Maintain accurate documentation of system configurations, processes, and user guides.
Ability to build custom reports, dashboards, and list views to provide business insights.
Maintain a clean, organized, and well-documented Salesforce environment.
Provide timely resolution to user support requests and system bugs.

Required Skills and Experience
Strong experience with declarative development, specifically Lightning Experience, Lightning App Builder, and Salesforce Flows.
Experience with basic data management tools (Data Loader, Import Wizard) and maintaining data integrity.
Familiarity with Agile/Scrum methodologies.
Experience with integrated tools or middleware (e.g., Jira, Slack, HubSpot).
The best candidates for this position must have strong chemistry and a culture fit within RainFocus.
They must be comfortable working in a fast-paced, challenging, and dynamic environment.

1-3 years of hands-on experience implementing and maintaining Salesforce.com platforms (Sales Cloud and Service Cloud).
Excellent problem-solving skills and a knack for troubleshooting user issues.

Experience or interest in learning advanced automation (Advanced Flows, basic troubleshooting of Apex errors).

This listing is sourced directly from RainFocus's careers page and normalized into a canonical job model.