Profound
VP of Account Management
New York, New York · Vp
Sponsorship not specified$200k-$300kDetected 68 days ago
FigmaAccount ManagementPipeline ManagementValuationLeadershipCommunicationMentoring
About the role
- As people increasingly turn to ChatGPT, Perplexity, and Gemini to decide what to buy, we give brands the intelligence to see how AI represents them and the Agents to act on it.
- If you're contacted by anyone using a different domain, please disregard and report it as spam.
- Note: All official communication from Profound will come from a @tryprofound.com email address.
Responsibilities
- Lead, coach, and develop our Account Management org across Enterprise and Mid-Market, setting clear expectations and holding them accountable to team-level NRR, renewal, and expansion targets
- Own the full AM org's book of business and be directly accountable for net revenue retention across both segments
- Build and align segment-specific playbooks while maintaining a unified commercial motion
- Serve as a senior commercial partner on the most strategic accounts, joining C-suite business reviews, complex multi-year negotiations, and high-stakes renewals
- Recruit, onboard, and develop AM managers and their teams, building structured career paths and clear growth trajectories
- Partner cross-functionally to surface customer insights and align the AM org with broader company priorities
- Proven track record owning NRR and expansion targets across enterprise and mid-market segments, with demonstrated ability to build and scale high-performing teams
- Deep coaching and development instincts with experience creating frameworks that develop managers into strong leaders, not just strong individual contributors
- Executive presence and credibility to engage at the C-suite level, both in support of your managers and independently on strategic accounts
- High integrity and long-term orientation, focused on sustainable revenue growth and building a team that wins the right way
Requirements
- 8 or more years of SaaS experience in account management, new logo sales, expansion sales including at least 3 years managing managers or leading multi-segment AM teams
Compensation
- For this role, the expected base salary range is $200,000 to $300,000 before variable compensation.
Benefits
- Entrepreneurial and decisive, comfortable owning outcomes and driving clarity in a fast-moving, high-growth environment
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