Natera
Service Engineer
San Carlos, CA · Mid
Sponsorship not specified$88k-$110kDetected 11 days ago
Customer SupportRoboticsElectrical EngineeringCommunicationCollaborationProblem Solving
Stay score
odds of building a lasting career here
50Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 24 green-card filings in this occupation, 96% were for a worker who already held the job.
Green-card follow-through: 87%
Of 15 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 497 days.96% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
15 transfer filings in the last year, covering 15 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
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About the role
- The Service Engineer is an intermediate role focused on troubleshooting, repair, and maintenance of laboratory instrumentation and robotics (such as liquid handlers and analytical instruments).
- Handles more complex troubleshooting, repairs, and maintenance.
- Solves non-routine problems with some guidance.
Responsibilities
- Follows SOPs and performs task-based assignments.
- Document service tickets completely and with appropriate detail.
- Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
Requirements
- Bachelor's degree in Engineering, Life Sciences or related field.
- 2-5 years of experience in Service Engineering, with hands-on experience in laboratory equipment repair.
- Strong knowledge of GDP and regulatory requirements.
- This position requires the ability to use a computer keyboard, communicate over the telephone
- Understanding of diagnostic laboratory workflows, instrumentation and software.
- Excellent organizational and communication skills for managing multiple projects
- Strong mechanical and electrical engineering skills
- Possesses technical expertise and can talk the lingo with customers
- Good listening skills - good customer service skills
- Excellent problem solving skills
- Works independently without much supervision
- and read printed material.
Skills
- Comprehensive health benefits (medical, dental, vision)
- 401(k) with company match
- Generous paid time off and company holidays
- Additional wellness and work-life benefits
- BBB announcement on job scams
- FBI Cyber Crime resource page
- Final compensation will vary based on experience, qualifications, and skills considerations.
Compensation
- $88,200 - $110,000 USD
Benefits
- Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits.
- Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more.
- Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
Company info
- Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
- We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives.
Equal opportunity
- Equal Opportunity Employer.
This listing is sourced directly from Natera's careers page and normalized into a canonical job model.