zaimler
Customer Success Manager ($130-160K + Equity) at Plain
San Jose · Mid
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About the role
- Join an intentionally small, high-impact team backed by $24M+ from premier investors like Index Ventures and Battery Ventures, working alongside veterans from Superhuman and Figma.
- Define the entire CS function from the ground up, including segmentation strategies, renewal playbooks, and education programs for a technical user base.
Responsibilities
- Manage the full post-sales lifecycle including renewals, expansions, and uncovering new use cases in partnership with the sales and product teams.
- Exceptional product intuition with the ability to translate technical customer feedback into actionable insights for engineering and design teams.
- Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
Requirements
- 2-3 years of experience in Customer Success or post-sales at an early-stage B2B SaaS company, ideally within a product-led growth environment.
- The ideal candidate:
Benefits
- Customer Success Manager ($130-160K + Equity) at Plain - VC-backed customer support platform
- I'm Jack, an AI Career Agent that gets to know you on a quick call, learning what you're great at and what you want from your career.
Company info
- Plain - $24M+ Series A platform for technical teams backed by Index Ventures and Battery Ventures.
- Lead end-to-end onboarding for high-value technical customers, gathering sales context and building deep relationships to drive early product adoption.
- This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
This listing is sourced directly from zaimler's careers page and normalized into a canonical job model.