Apogee
Client Service Representative
Wausau, WI
Sponsorship not specifiedDetected 13 days ago
LogisticsCustomer SupportCommunicationProblem SolvingTime Management
About the role
- Apogee Architectural Metals The Client Services Representative acts as the primary contact for clients and prepares client orders to be used by manufacturing for high volume clients or complex orders.
- The essential duties outlined below may vary based on location or brand.
- Cross-Functional Integration - Work closely with sales, manufacturing, shipping, and other internal departments to ensure smooth order processing.
Requirements
- Ability to answer product questions, referring more in-depth questions to the appropriate parties.
- Must be able to demonstrate excellent verbal and written communication skills.
- Ability to answer questions from manufacturing regarding specific production orders, deferring more advance questions to appropriate parties.
Nice to have
- High School Diploma, required
- Associates Degree (preferred) or equivalent work experience, required
- Minimum of 2 years customer service experience, required
- Minimum of 2 years industry experience, preferred
- Proficient with order entry processes and software, preferred
Skills
- Time management, organization, and planning.
- Strong verbal and written communication skills.
- Problem-solving, troubleshooting, and decision-making.
- Experience with Microsoft Office.
- Regular/dependable attendance.
- Flexibility of work hours, including overtime.
- Work Environment/Travel Requirements
- Occasional travel related to other sites /corporate.
- Physical Requirements
- Ability to work in an office environment, with occasional trips to manufacturing.
- Lift up to 10 lbs.
- Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
Benefits
- We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development.
- Employee Stock Purchase Plan with employer match
- Paid Time Off (Vacation and Sick Time)
- Tuition Reimbursement Program
- Wellness Program
Company info
- Tracking the status of orders and providing updates to customers.
Equal opportunity
- Equal Opportunity Employer.
This listing is sourced directly from Apogee's careers page and normalized into a canonical job model.