Pindrop

Pindrop

Senior Product Marketing Manager, Core

US - Remote · Senior

Sponsorship not specified$135k-$165kDetected 9 days ago
Machine LearningSIEMGrowth MarketingSalesCustomer SuccessCiscoVoIPZero TrustAR/VRResearchLeadershipCommunicationPublic Speaking

About the role

  • Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers.
  • Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.
  • Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.

Responsibilities

  • As Senior PMM for the Core segment, you will own go-to-market strategy for Pindrop's voice authentication and fraud prevention solutions targeting large enterprise contact centers in financial services, insurance, and more.
  • You will work directly with demand generation, sales, and product to build and execute the Core growth strategy and plan.
  • Own product positioning, messaging, and competitive differentiation for Pindrop Passport (authentication), Pindrop Protect (fraud detection), and Fraud Assist (GenAI-powered fraud investigation) in the Core segment.
  • Lead launches of new features and platform capabilities for Core buyers, building messaging, proof points, and enablement that translate complex AI and biometric technology into business outcomes.
  • Build and maintain buyer persona documentation and competitive landscape for Core decision-makers: CISO, CTO, CIO, VP Contact Center Operations, and Head of Identity.
  • Develop and maintain a full sales enablement suite for the Core FSI motion: battle cards, competitive playbooks, demo scripts, ROI models, technical deep-dives, and vertical-specific one-pagers.
  • Partner with the growth marketing team to develop messaging and content that fuels full-funnel pipeline programs and ecosystem and ABM plays with Sales and Partners.
  • Lead competitive intelligence for the voice biometrics, IVR security, and contact center authentication market, including analysis of key competitors, emerging threats, and market positioning shifts.
  • Build customer success stories and case studies for the Core products, quantifying outcomes in authentication accuracy, fraud reduction, handle time, and operational cost.
  • Lead Pindrop's agile pod model for Core GTM motion.

Requirements

  • You have a strong command of the enterprise contact center and authentication market.
  • You know the buyers, the buying cycle, and the competitive set, and you can navigate a complex multi-stakeholder deal in FSI.
  • You can handle technical depth: voice biometrics, IVR security, SIP-layer signals, Phoneprint, without losing the business narrative when you are presenting to a CISO or contact center VP.
  • You are a clear, compelling writer.
  • You are rigorous about pipeline contribution.
  • 5-8 years of B2B SaaS product marketing experience in contact center technology, cybersecurity, identity, authentication, or AI/ML security solutions.
  • Direct GTM experience with enterprise contact center, IVR, CCaaS, or voice security solutions, with demonstrated pipeline and revenue impact.

Nice to have

  • Strong writing and editing skills across multiple formats: solution briefs, website copy, thought leadership, email, and executive presentations.

Skills

  • solution briefs, website copy, thought leadership, email, and executive presentations.
  • A portfolio or writing samples are a plus.
  • Experience working cross-functionally with Sales, Sales Engineering, Product, and Demand Generation.
  • Background in FSI, insurance, or regulated enterprise environments as a marketer, buyer, or practitioner.
  • Familiarity with CCaaS platforms like NICE, Five9, Genesys, Cisco, and how they shape the contact center security buying process.
  • Experience with AI or ML product marketing in security, identity, or authentication.
  • Knowledge of Zero Trust frameworks, SIEM, or enterprise security market trends relevant to contact center environments.
  • comfortable presenting to both technical teams and C-suite buyers.
  • Nice-to-haves
  • What's in it for you
  • Core is Pindrop's largest segment and the foundation of the company's revenue engine.
  • This position will be posted for 45 days after 06/02/26

Compensation

  • Please note that the base pay range is a general guideline only.
  • US Base Pay Range
  • $135,000 - $165,000 USD

Company info

  • Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.
  • Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.
  • Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era.
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This listing is sourced directly from Pindrop's careers page and normalized into a canonical job model.