Excellus BCBS

Customer Care Advocate IA - Rochester

Rochester, New York, United States of America · Junior

Sponsorship not specifiedDetected 401 days ago

ComplianceOutbound SalesRecruitingCustomer SupportHIPAAPharmacy PracticeCommunicationProblem SolvingMentoringOrganizational Skills

About the role

Job Description: Thank you for your interest in our Customer Care team.
Due to the volume of applications we receive, we review all applications in the order in which they were received.
If you are chosen to move to the next step in the process, you will receive a Video Assessment from recruiting@jobalerts.excellusbcbs.com.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.
The Customer Care Advocate provides service for customers and business partners while responding in a professional, efficient, and timely manner to resolve issues and enhance member & provider satisfaction/retention.

Level I: High School diploma or equivalent required.
B Version: Bi-lingual English/Spanish required (must have ability to speak Spanish fluently).
Ability to multi-task in order to efficiently resolve customer concerns, by actively listening to the customer, navigating screens on the computer, typing call documentation, and speaking to the customer simultaneously.
Excellent computer skills required, including the ability to navigate in a Windows environment.
Strong organizational skills and ability to prioritize, multitask, and work in fast paced environment and remain professional and focused under multiple pressures and demands.

Grade N2: Minimum $18.22 - Maximum $23.89 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position.
Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity.
The posted salary range reflects just one component of our total rewards package.
Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team.
This decision is made on a case-by-case basis.
One I.D.E.A. One you.

Demonstrates willingness to adapt and be flexible to changes and business needs while taking ownership and accountability for issue identification and resolution.

Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture.
OUR COMPANY CULTURE: Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun!
Must exercise tact, patience, and professionalism at all times in responding to internal/external customers.

Employer Compensation Range(s): Grade N2: Minimum $18.22 - Maximum $23.89 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position.
Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity.
The posted salary range reflects just one component of our total rewards package.
Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

This listing is sourced directly from Excellus BCBS's careers page and normalized into a canonical job model.