Akumen, Inc.
Production Operations Engineer
Reston, VA
No sponsorshipDetected 12 days ago
AWSAzureDockerKubernetesCI/CDPrometheusGrafanaCybersecurityIncident ResponseCommunication
About the role
- This position plays a key role in maintaining operational excellence through monitoring, troubleshooting, change management, and continuous service improvement.
- Akumen, Inc. is an equal employment opportunity employer.
Responsibilities
- Monitor and maintain enterprise API gateway platforms across development, testing, and production environments.
- Support production releases, change management activities, system validation, and operational readiness reviews.
- Perform routine platform maintenance including certificate updates, patch management, vulnerability remediation, and configuration changes.
- Document incidents, root cause analyses (RCA), operational procedures, and knowledge articles within ServiceNow and other documentation repositories.
- Collaborate with development, cybersecurity, infrastructure, and DevSecOps teams to improve platform reliability and operational efficiency.
- Support disaster recovery planning, backup validation, and business continuity testing.
- As a Production Operations Engineer (API Platform), you will support the day-to-day operations, monitoring, maintenance, and continuous improvement of enterprise API gateway platforms supporting mission-critical federal systems.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field (or equivalent experience).
- Five (5) or more years of experience supporting enterprise production operations, application support, middleware, or API platform environments.
- Experience using IT Service Management (ITSM) platforms such as ServiceNow for incident, change, and problem management.
- Experience supporting enterprise API platforms, middleware, cloud services, or distributed application environments.
- Experience supporting Kong, IBM webMethods, Azure API Management, Apigee, MuleSoft, AWS API Gateway, or similar API gateway platforms.
- Experience with observability platforms such as AppDynamics, ELK Stack, Grafana, Splunk, Prometheus, or OpenTelemetry.
- Experience supporting Kubernetes, OpenShift, Docker, or cloud-native infrastructure.
- Familiarity with DevSecOps, CI/CD pipelines, and release management processes.
- Experience supporting Department of State, DoD, or other Federal Civilian agencies.
- Must be a U.S. Citizen with the ability to obtain and maintain a federal security clearance.
Nice to have
- Active Secret security clearance preferred.
Benefits
- Monitor application health, system performance, logging, telemetry, and operational dashboards using enterprise monitoring tools.
Visa & Work Authorization
- Active Secret security clearance preferred
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