Robinhood

Knowledge Management Strategy Lead

Denver, CO; Westlake, TX

Sponsorship not specified$115k-$135kDetected 1 day ago

SparkProject ManagementContent MarketingCustomer SupportLeadershipCommunicationCollaboration

About the role

If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading.

Own end-to-end content strategy and knowledge governance for assigned function(s): creation, maintenance, and continuous improvement of Help Center articles, SOPs, runbooks, playbooks, escalation paths, policy documentation, and support workflows
Lead readiness planning for product launches, policy updates, process changes, and operational initiatives - including go/no-go recommendations, risk registers, mitigation plans, and post-launch retrospectives
Lead cross-functional collaboration across all assigned functions simultaneously - influencing Product, Engineering, Operations, Customer Support, Compliance, Risk, and Training partners at all levels to drive alignment on readiness and content strategy
Partner with Customer Support leadership to prepare frontline teams for launches
identify contact drivers and support risks before go-live and develop plans to minimize customer friction
drive post-launch reviews and lead improvement initiatives
Partner with Customer Support leadership to prepare frontline teams for launches; identify contact drivers and support risks before go-live and develop plans to minimize customer friction
Analyze metrics across assigned function(s) to identify patterns, inefficiencies, and improvement opportunities; drive post-launch reviews and lead improvement initiatives
If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application.

deep subject matter expertise in assigned function(s)
Exceptional office experience with catered meals, events, and comfortable workspaces.
Proven track record of independently owning multiple, more complex functions end-to-end and making meaningful program-level decisions with limited outside support
Deep knowledge management and content strategy background: governance, information architecture, content lifecycle, and knowledge base operations
Leads cross-functional collaboration and influences Product, Engineering, Compliance, and CX partners across all levels across multiple, more complex assigned functions
Executive-level communication: able to move between granular operational detail and leadership-ready narratives depending on the audience
Strong project management skills
comfortable holding multiple complex workstreams simultaneously without losing quality
Uses AI to tackle hard, domain-specific problems - not just to speed up work but to rethink what's possible
Active FINRA licenses where functionally necessary
What we offer
Challenging, high-impact work to grow your career.

Join us in building the future of finance.
An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.
The largest transfer of wealth in human history.
About the team + role
Sharp problem-solvers.
Builders who are wired to make an impact.
Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers.
Expectations are high, and so are the rewards.

Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.
Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands.

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws.

This listing is sourced directly from Robinhood's careers page and normalized into a canonical job model.