Google Operations Center

Program Manager Lead - Marketing

IN-GUR-TIP2, IN · Senior

Sponsorship not specifiedDetected 63 days ago

HTMLCSSProject ManagementAgileEmail MarketingCRMNegotiationPerformance ManagementLeadershipCommunication

About the role

We work hard, we play hard, and we want you to join us!
This is a management-level role responsible for leading a high-performing team of Project Managers.
You will be responsible for the end-to-end delivery of global email marketing operations, ensuring your team executes campaigns with precision, speed, and strategic alignment.

People Management: Formally manage a team of Project Managers. Responsible for hiring, onboarding, performance management, career development, and daily coaching.
Strategic Planning: Develop and implement long-term operational roadmaps to improve team efficiency, throughput, and campaign performance.
Stakeholder Leadership: Act as the key partner for internal / external stakeholders. Manage expectations, handle high-level escalations, and provide data-driven insights on team performance and campaign ROI.
Process Engineering: Drive the evolution of email production / hpp workflows. Standardize SOPs across the team and identify opportunities for automation and technical integration.
Change Management: Lead the team through organizational changes, new tool implementations, and evolving business requirements with a focus on stability and morale.
People Management: Formally manage a team of Project Managers.
Formally manage a team of Project Managers.
Develop and implement long-term operational roadmaps to improve team efficiency, throughput, and campaign performance.
Act as the key partner for internal / external stakeholders.
Manage expectations, handle high-level escalations, and provide data-driven insights on team performance and campaign ROI.

10+ years of experience in Project Management, Marketing Operations, or Campaign Management.
5+ years of direct people management experience, including responsibility for performance reviews, talent development, and managing a team of at least 5-10 direct reports.
Proven track record of managing complex, high-volume operations for a global organization.
To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

Bachelor's degree in Marketing, Engineering, or a related field
Experience in a large-scale operations center or agency environment.
Deep knowledge of CRM platforms, database management, and cross-channel marketing (Push, SMS, In-App).
Certification in Project Management (PMP, Prince2) or Agile methodologies.

We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

At Google Operations Center we help Google users and customers solve problems and achieve their goals-all while enjoying a culture focused on improving continuously and being better together.
As a People Manager, you will focus on building team culture, managing individual performance, and driving operational strategy.
You will serve as the primary point of contact for senior stakeholders, ensuring that the team's workflows are scalable and that all service level agreements (SLAs) are met or exceeded.

ment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protec

This listing is sourced directly from Google Operations Center's careers page and normalized into a canonical job model.