Ubc

IT Service Delivery Manager

UBC Vancouver Campus - Vancouver, BC, Canada

Sponsorship not specified$10k-$16kDetected 5 days ago

Machine LearningData VisualizationSalesforceNegotiationHRISResearchLeadershipCommunicationProblem SolvingMentoring

About the role

UBC Sauder School of Business is one of the world's leading business faculties.
The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning, an outstanding faculty and unmatched global partnerships.
A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational mission.

The Sauder IT & Analytics team partners with faculty, staff, students, and other institutional stakeholders to deliver and sustain relevant, reliable, and innovative information technology solutions.
Works collaboratively with vendors, UBC IT, and internal Sauder stakeholders to plan and deliver IT services to the UBC Sauder community.
Provides hands-on technical direction and support for information technology solutions (SaaS, PaaS, On-prem stacks).
With support from UBC's Chief Information Security Office, leads information system security mitigation and compliance initiatives.
Develops a deep understanding of the UBC Sauder School of Business' operating environment and strategic priorities, and applies this knowledge to the sustainment and enhancement of information technology solutions.
Implements solution enhancements using a rapid, iterative approach.
Develops and leads IT operational plans, processes, and practices.
Leads and mentors IT technical and managerial staff.
Develops respectful working relationships with business and technical stakeholders located within UBC Sauder and UBC IT.

Undergraduate or graduate degree in Computer Science and/or Business Operations.
Strong leadership, communication, consulting, and mentoring skills.
Solid knowledge of IT operations and IT Service Management.
Experience in problem-solving, change management, and budgeting.

$10,155.00 - $15,842.17 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position.
In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Identifies implementation options, evaluates risks, benefits, complexity and flexibility of the various options, and discusses approaches and recommendations with stakeholders.

Operating within a dynamic and fast-paced environment, we are committed to driving evidence-based decision-making in support of academic and operational excellence.

This listing is sourced directly from Ubc's careers page and normalized into a canonical job model.