Versaterm

Director, Customer Success

U.S · Director

Sponsorship not specified$90k-$180kDetected 25 days ago

ProcurementCustomer SuccessCadenceLeadership

About the role

The Director defines how Customer Success operates-establishing engagement models, operating cadence, and cross-functional alignment-while ensuring consistent execution across the core pillars of Strategic Engagement, Adoption, Expansion, and Retention.
This job posting is being used to fill an existing vacancy.

The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing to deliver a seamless and scalable customer experience.
Build scalable processes and playbooks that reduce duplication and ensure consistency across Customer Success teams.
Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide general project knowledge and engage specialists for additional targeted support.
Ensure role clarity across Customer Success and adjacent teams, reinforcing boundaries around support, project delivery/onboarding, and sales ownership.
Partner with Sales, Project Delivery/Onboarding, Support, Product, and Marketing to deliver a cohesive customer experience.

Execute Customer Success strategies across all customer segments, ensuring alignment to company growth and retention objectives.
Establish standardized customer lifecycle motions, including success planning, business reviews, adoption programs, and renewal readiness.
Ensure a proactive, outcome-driven approach to customer engagement focused on value realization and measurable impact.
Continuously refine segmentation and coverage models to balance engagement with scalable programs.
Establish clear handoffs and accountability across onboarding, Customer Success, and renewals.

Versaterm is a PE-backed, high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem - dispatch, law enforcement, forensics, courts, and beyond.
We've grown through strategic acquisitions and deep product investment.
The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and expand over time.

This listing is sourced directly from Versaterm's careers page and normalized into a canonical job model.