Zestyai
Business Operations & Strategy Lead (Remote, Canada)
Remote, Canada
Sponsorship not specifiedDetected 2 days ago
PythonData StructuresAgentic AIStakeholder ManagementCRMOnboardingCustomer SuccessLeadershipCollaborationProblem SolvingUnderwriting
About the role
- You will initially focus on improving and scaling how our customers move from pricing through contracting to customer handoff, partnering closely with Sales, Legal, Finance, and Customer Success.
- Over time, the role is expected to expand into broader operational and strategic initiatives across the company.
- This role is especially well-suited for someone who:
Responsibilities
- Partner closely with Sales, Legal, Finance, and Customer Success to improve operational efficiency and execution quality across the customer lifecycle
- Own and evolve key business workflows including approvals, contracting, pricing governance, exception management, and operational readiness
- Identify bottlenecks, process gaps, and scaling risks across go-to-market operations and drive practical solutions
- Support operational initiatives tied to customer onboarding, renewals, partner workflows, and cross-functional execution
- Design and implement AI-first workflows and systems that reduce manual effort and compress cycle times
- Build and deploy agentic solutions (AI agents, copilots, orchestration layers) to support operational decision-making and workflow execution
- Partner cross-functionally to integrate automation into core business operations
- Support high-impact operational and strategic initiatives across the business as company needs evolve
Requirements
- Ability to operate effectively in a fast-paced, high-growth environment
- High ownership mindset-you are comfortable both designing solutions and executing them yourself
- Experience working on operational, revenue, pricing, go-to-market, or business process challenges
- Experience driving cross-functional initiatives involving multiple stakeholders and competing priorities
- You are excited about AI and agentic workflows and their potential to transform business operations
- You are looking to transition from advisory → operator, with direct accountability for outcomes
- You enjoy working at the intersection of strategy, operations, systems, and execution
- Deep experience with quote-to-cash workflows or contracting
- Familiarity with CRM, CLM, or related systems
- Industry experience in insurance or enterprise SaaS
Nice to have
- Systems integration experience is a plus.
Company info
- ZestyAI is transforming how the insurance industry understands and prices risk using advanced AI.
- We partner with leading insurers to deliver better underwriting, smarter pricing, and improved resilience in the face of climate risk.
- We are looking for a highly versatile Business Operations & Strategy Lead (IC) to help build and scale critical business operations at ZestyAI.
- This is a unique opportunity for someone who thrives at the intersection of strategy and execution-and wants to move beyond advising into building and operating critical business systems.
- At the same time, you will design and implement AI-driven systems and workflows that make business operations faster, smarter, and more scalable.
- About ZestyAI
- Role Overview
- Enjoys solving ambiguous, cross-functional problems
- Wants to build and scale processes in a high-growth environment (~$40M-$100M ARR)
- Is excited to apply AI and automation to real business operations
- Is motivated by direct ownership of business outcomes
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This listing is sourced directly from Zestyai's careers page and normalized into a canonical job model.