Panelmatic

Panelmatic

Customer Quality Manager

Houston, Texas, United States · Senior

Sponsorship not specifiedDetected 28 days ago
Project ManagementERPCustomer SupportLeadershipCommunicationProblem Solving

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 4 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Panelmatic is seeking a detail-oriented and experienced Customer Quality Manager.
  • The Customer Quality Manager is responsible for leading Panelmatic's customer quality function and ensuring consistent, proactive, and professional customer experience across the entire project lifecycle.
  • This role acts as the critical bridge between our customers and Panelmatic's internal engineering, project management, quality and production teams.

Responsibilities

  • Manage the warranty process, including receipt and evaluation of claims, coordination of technical investigation, determination of warranty applicability, repair/replacement decisions, customer communication, and timely closure.
  • Track warranty costs, trends, recurring failures, and field issues; partner with Quality, Engineering, and Operations to identify root causes and implement corrective and preventive actions.
  • Own customer complaints and escalations through resolution, ensuring appropriate root-cause analysis, corrective action, communication, and closure.
  • Partner with Quality and Operations to ensure customer issues are effectively incorporated into the QMS and that corrective actions address systemic causes.

Requirements

  • 5+ years of experience in customer quality, customer service, warranty administration, project management, quality, operations, or a related industrial/manufacturing environment.
  • Experience working effectively across multiple functional teams and managing customer escalations and warranty issues in a fast-paced environment.
  • Experience with ISO-9001 quality management systems (QMS).
  • Computer literate and experience working with ERP systems.
  • Ability to pass physical, drug, driving, and background check required.
  • Alignment with company core values required

Nice to have

  • Bachelor's degree in Business, Engineering, Operations, Quality, or a related field preferred.
  • Experience with electrical manufacturing, power distribution equipment, switchgear, Ehouses, relay panels, industrial control panels, or engineered-to-order products preferred.

Company info

  • Panelmatic, Inc. was founded in 1957 in Youngstown, OH to serve manufacturing industries with the design and build of custom electrical, instrument, and pneumatic control panels.
  • Our business has sufficiently grown over the years to support expansion for our clients.
  • We have produced control packages for many of America's top corporations in the chemical, environmental, food, pulp and paper, rubber, petroleum, pharmaceutical, glass, metals, and utilities industries.
  • We also deliver equipment for use worldwide.
  • Our rigorous methodology assures compliance with domestic and international standards.
  • We can meet the needs of our diverse clientele from start to finish through sales, design, fabrication, testing, and delivery.
  • Since 1957, we have been known for our high-quality, custom-built control packages, our comprehensive service, and our technological and manufacturing expertise.
  • This expertise assures you of our ability to handle the largest and most complex packages quickly and efficiently.
  • Develop strong relationships with customers and other key stakeholders to understand expectations and strengthen customer satisfaction.
  • Develop and maintain effective customer communication and escalation processes that provide visibility to customers and internal leadership when project risks arise.
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This listing is sourced directly from Panelmatic's careers page and normalized into a canonical job model.