Hillpointe

Customer Care Specialist, Level 3

Maitland, FL

Sponsorship not specifiedDetected 17 hours ago

CRMOutbound SalesProcurementCustomer SupportCommunicationProblem SolvingMentoring

About the role

Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution.
Built on its long and proven track record of real estate development, the firm's investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe.
This is more than just a job - it's a career-defining opportunity!

Respond promptly to inquiries, providing personalized assistance and converting leads into scheduled or virtual tours.
Take on additional tasks and projects needed to support team and property success.
Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt.
For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets.
The Customer Care Specialist Level 3 position will perform all duties including handling inbound prospect calls, scheduling tours, conducting virtual tours, outbound follow-ups, reputation management response, etc.
This role supports with resident customer service calls, and application facilitation.
This role is central to converting prospects into residents and maintaining ongoing resident satisfaction through proactive and reactive support.

Experience in a call center, property management, or customer service environment
Weekend availability required, including Sunday
Strong proficiency in CRM systems
Comfort in using phone, SMS, email, chat/messaging platforms
Empathetic, patient, and customer-centric mindset with the ability to deescalate
Excellent verbal and written communication skills
High attention to detail and accuracy
Ability to multitask, prioritize, and manage time across high volumes of requests
Exceptional problem-solving abilities
Comfortable tracking metrics, identifying trends, proposing improvements

At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success.

This listing is sourced directly from Hillpointe's careers page and normalized into a canonical job model.