Mitel
Enterprise Services Architect
Texas (Remote) · Part-time
Work authorization requiredDetected 30 days ago
AWSGCPAzureCloud PlatformsSalesCustomer SuccessVoIPCommunicationCollaborationPublic Speaking
About the role
- This role bridges the gap between sales, delivery, and operations - translating complex customer needs into scalable, repeatable, and profitable service offerings.
- Architect comprehensive services proposals that include deployment, migration, integration, adoption, and lifecycle management components.
- Provide subject matter expertise during customer presentations, executive reviews, and proposal negotiations.
Responsibilities
- Partner with enterprise sales, pre-sales engineers, and delivery teams to define and design tailored service solutions (Professional and Managed Services) for large, complex customer environments.
- Lead the services discovery process, identifying customer objectives, technical requirements, and operational constraints.
- Design Managed Services models that include monitoring, proactive maintenance, optimization, and ongoing technical management.
- Build detailed Statements of Work (SOWs), service definitions, and solution blueprints that align with customer expectations and internal delivery capabilities.
- Collaborate with Product Management and Operations to standardize and scale repeatable service offerings while maintaining flexibility for customization.
- Maintain a deep understanding of industry trends, frameworks (ITIL, ISO, etc.), and emerging technologies to ensure service innovation and competitive differentiation.
Requirements
- 8+ years of experience in Services Architecture, Solution Architecture, or Professional Services design within enterprise technology.
- Demonstrated ability to work cross-functionally with Sales, Engineering, and Delivery teams.
- Bachelor's degree in related field or equivalent work experience
- Proven track record designing complex Professional and Managed Services for large enterprise customers.
- Experience building detailed SOWs, service catalogs, and pricing models for enterprise-scale service delivery.
- Strong financial and business acumen with experience balancing customer value and delivery margin.
- Preferred:
- Familiarity with ITIL frameworks, service lifecycle design, and managed service operations.
Nice to have
- Experience in UC and CC, collaboration environments.
- Experience with automation, monitoring platforms, or service management tools (e.g., ServiceNow, LogicMonitor, PagerDuty).
- Technical certifications in cloud platforms (AWS, Azure, Google Cloud) or related enterprise systems.
- Master's degree in Business or Engineering
- Attributes for Success
Skills
- Please take a moment to look over this opportunity and if interested, feel free to send us your application.
- Strong understanding of unified communications, collaboration, networking, or cloud infrastructure.
- Excellent communication, presentation, and customer-facing skills - comfortable interacting with both executives and technical stakeholders.
Compensation
- These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, demotions, transfers, compensation changes, training, career development programs, layoffs, and t
Benefits
- Benefits may vary based on full-time or part-time employee status.
Company info
- Serve as a trusted advisor to enterprise customers, guiding them through service transformation and managed services adoption.
- At this time, we are not offering sponsorship for US work authorization for any new job applicants.
- Diversity makes sense for us, for our customers and for our future.
Equal opportunity
- The Affirmative Action Plan is available for viewing to any employee or applicant for employment upon request.
Visa & Work Authorization
- At this time, we are not offering sponsorship for US work authorization for any new job applicants.
This listing is sourced directly from Mitel's careers page and normalized into a canonical job model.