Ahhs
Customer Sales Representative
KS - Kansas City
Sponsorship not specified$18k-$22kDetected 21 days ago
CRMSalesExcelRecruitingCustomer SupportCommunicationCritical ThinkingTime ManagementMentoringMicrosoft Office
About the role
- The Customer Service Representative (CSR) is the primary person who answers the phone to discuss our services, prices and availability.
- Every effort to assist new customers in understanding how we work is expected during each conversation.
- Once a complete understanding has developed and estimated package/pricing is given, each customer is to be scheduled with a brief description of the type of work, the correct Craftsman, and an exact date and time when work is to be performed.
Responsibilities
- Answering the phone, entering lead in CRM, educating customer on AHS and following call blueprint.
- Maintain a closing ratio of minimum 65%.
- Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
Skills
- Schedule job on appropriate craftsman based on skill set and location.
- 3+ years' experience in customer service skills.
Compensation
- $18.00 - $22.00 per hour
Benefits
- Incentive/Commission/Bonus opportunities (Based on role / grade level)
- 401(k) retirement savings plan with matching company contributions, eligible on your first day!
- Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
- Paid time off & paid holidays (depending on role and month of hire)
- We provide the tools, hands-on training, formal education, and coaching to help you become a trusted expert in your craft, grow your career, and make a meaningful impact serving co-workers, customers, and your community.
- Benefits are provided in compliance with applicable laws, plans and policies.
Company info
- Call customers for job reviews.
- It's a chance to be part of something meaningful.
Equal opportunity
- Employer
- Ace Hardware Home Services, Inc. is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
- Disclaimers
- The pay range for this position starts as listed in the job posting but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Visa & Work Authorization
- This position is not eligible for employment visa sponsorship now or in the future.
This listing is sourced directly from Ahhs's careers page and normalized into a canonical job model.