Betsol
CCaaS GCP Product Owner
Broomfield, CO, United States
Sponsorship not specifiedDetected 6 days ago
BigQueryGCPCloud PlatformsKubernetesCI/CDDevOpsRESTKafkaData VisualizationProduct ManagementAgileStakeholder ManagementCRMCustomer SupportCommunicationProblem Solving
About the role
- BETSOL is a cloud-first digital transformation and data management company offering products and solutions to both enterprises and consumers.
Responsibilities
- Own and maintain the Contact Center GCP backlog.
- Lead backlog refinement and grooming sessions across multiple delivery teams.
- Partner with CCaaS IT product owners, architects, engineers, and business stakeholders to clarify requirements.
- Validate delivered functionality against business goals and customer outcomes.
- Critical success factor: Demonstrated ability to independently create and refine implementation-ready user stories for complex cloud, contact center, and customer engagement solutions.
- Manage competing requests and negotiate tradeoffs between business objectives and technical constraints.
- Build alignment among Contact Center Operations, Digital Product Teams, Architecture, and CCaaS Platform Partners.
- Drive consensus among diverse stakeholder groups.
Nice to have
- Preferred certifications: Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager (POPM), and/or SAFe Agilist (SA).
- Experience supporting one or more preferred CCaaS platforms: Five9, Quality Management (Verint), Workforce Management (Verint, Aspect, NICE).
- Experience supporting customer experience and contact center transformation initiatives.
- Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager (POPM), and/or SAFe Agilist (SA).
Skills
- BETSOL's Data Management product lines include Zmanda (Zmanda.com).
- Our work locations are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India.
- Learn more at betsol.com
Benefits
- Establish backlog health standards, work readiness criteria, and prioritization frameworks.
This listing is sourced directly from Betsol's careers page and normalized into a canonical job model.