Smithfieldfoods

Smithfieldfoods

Customer Success Specialist

Suffolk, VA

Sponsorship not specified$19k-$29kDetected 7 hours ago
Account ManagementExcelSupply ChainProcess ImprovementHRISCustomer SuccessCommunicationCollaborationProblem SolvingMicrosoft Office

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odds of building a lasting career here

15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

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About the role

  • If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub.
  • As a Customer Success Specialist, you'll play a pivotal role in supporting our top corporate accounts and ensuring exceptional customer satisfaction.
  • In this dynamic and fast-paced environment, you'll be responsible for managing the entire order process - from entry to delivery - ensuring we meet our #1 priority: highest case fill rates and on-time delivery.

Responsibilities

  • Account Management & Order Lifecycle: Manage the entire order lifecycle from entry to delivery, both domestically and internationally.
  • Partner with Supply Chain to reduce shortages, late deliveries, and OTIF deductions.
  • Address customer shortages, provide root cause analysis, and implement recovery solutions.
  • Data Management & Process Improvement: Maintain accurate Customer Master Data and assist with order entry delays. Support Loss Prevention on incorrect or rejected orders. Partner with Distribution Centers and Plants to prioritize customer orders.
  • Problem Solving & Account Growth: Manage high-volume communication and resolve issues promptly. Defuse high-pressure situations and remain solutions-driven. Promote increased order size, direct plant shipments, and customer initiatives.
  • Account Ownership & Support: Own top revenue accounts and manage customer order trackers for visibility on shortages and delivery issues. Assist team members with work overflow and perform additional duties as assigned.
  • May perform other duties as assigned.
  • Reasonable accommodations may be made to enable individuals to perform the essential functions.
  • Ability to be kind, respectful, approachable and team oriented while building strong working relationships and a positive work environment.

Requirements

  • Frequently required to sit
  • Must be able to multi-task with many competing day-to-day activities with competing priorities.
  • Must be able to maintain a high level of confidentiality.
  • They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

  • Decision making and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to accept constructive feedback.
  • Ability to manage conflict.
  • Ability to work well with others in fast paced, dynamic environment.
  • "Can" do attitude and solutions driven.
  • Capable of sitting for extended periods of time.
  • Must be able to lift up to 15 pounds at times.
  • Frequently required to sit; stand; walk; reach with hands and arms.
  • Specific vision abilities required include close vision, distance vision, peripheral vision and depth perception.
  • Able to travel as needed.
  • Have a seat at our table.

Compensation

  • The expected pay range for this position is $19.23 - $28.85 per hour.

Benefits

  • Bachelor's Degree from an accredited four-year college or university and 2+ years' relevant experience, or equivalent combination of education and experience.

Company info

  • When you join Smithfield, you become part of something special - a company that's sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and planet.
  • We're looking for a problem-solver with strong communication skills, who is approachable, customer-focused, and committed to delivering outstanding service at every step.
  • This is a fantastic opportunity to take ownership and make a direct impact on our customers' success.
  • Smithfield Foods provides pay ranges that reflect its good faith estimate of the salary or hourly wage the company reasonably expects to pay for a position at the time of hire.
  • Collaboration & Communication: Work with Transportation to meet truck utilization goals and provide updates to customers, sales, and brokers.
  • Build strong, trusted relationships with customers through timely communication.
  • Host calls with sales, supply chain partners, and customers to resolve issues.

Equal opportunity

  • Smithfield is an equal opportunity employer committed to workplace diversity.
  • If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.
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This listing is sourced directly from Smithfieldfoods's careers page and normalized into a canonical job model.