LifeStance Health

Medical Office Receptionist (Rover)

ATLANTA-MIDTOWN (GA) · Full-time

Sponsorship not specifiedDetected 5 days ago

ComplianceCustomer SupportHIPAAPatient CareCommunicationAdaptabilityMicrosoft Office

About the role

Preparation process for all patients ensuring all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is fully prepared.
Apply Crisis and De-escalation Processes when managing difficult or sensitive situations.

Create and maintain a positive, supportive, and professional working environment; serve as a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
Perform general office duties including mail handling, sorting, scanning documents, e-faxes, shared office email / Teams messages and maintaining office organization and cleanliness.
Communicate clearly and professionally with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support:
Deliver exceptional customer service by responding promptly and appropriately to patient needs.
Manage front desk responsibilities including greeting and checking patients in /out in a courteous manner.
Provide support to patients with requests via phone, email, and / or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
Manage queues within the phone system, ensuring calls are answered in a timely manner to ensure excellent customer service.
Triage urgent patient needs and escalates to internal partners when necessary.
Additional travel and remote support to surrounding locations**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear.
The employee is frequently required to walk.
The employee must be able to lift and/or move objects up to 25 pounds.

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance.
Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs.
But we make it happen with the best team in mental healthcare.
As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Compensation: Starting at $21.00/hourly, plus quarterly bonus/incentive potential
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Learn more about Diversity, Equity and Inclusion at LifeStance.
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
LifeStance is an equal opportunity employer.
Please note: This contact is intended solely for accommodation requests.
This contact is intended solely for accommodation requests.

This listing is sourced directly from LifeStance Health's careers page and normalized into a canonical job model.