kiln
Community Manager
Phoenix, Arizona
Sponsorship not specifiedDetected 20 days ago
Project ManagementSalesCustomer SupportCommunication
About the role
- The Community Manager will be the face of the Kiln brand in Phoenix, Arizona.
- Provide a world class experience for Kiln members and guests
- Proactively understand member needs and identify opportunities to enhance their experience.
Responsibilities
- We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces.
- You see the big picture and manage the small details.
- Drive top- and bottom-line growth for the site through P&L ownership
- Implement practices to ensure operational excellence for the community
- Design and execute community initiatives that foster meaningful connections, including events, member introductions, and communications.
- Support and execute strategies to achieve financial KPIs, including membership growth, occupancy, and event revenue.
- Lead tours for prospective members and contribute to a strong sales pipeline.
Requirements
- You have a knack for identifying growth opportunities.
Nice to have
- Energetic, people-oriented professional
- Experience in hospitality, coworking, retail, or a related field
- Experience managing or supporting a team
- Customer service and sales experience required
- Project management and business operations experience
- Integrity, dependability, responsibility, accountability, and empathy
- Familiarity with the coworking and hospitality industry is a plus
- Passion for entrepreneurial communities
Skills
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
Company info
- Our mission is to change the world within the workplace, elevating the quality of life for our members and enabling teams to build in new and creative ways.
- Our community lifts individuals, facilitates learning, and is creating a collective that is capable of things we cannot imagine.
- A Connector: You are the go-to person in your community, effortlessly building meaningful relationships.
- Whether it's introducing members to each other or organizing events, you have a natural ability to create an environment where everyone feels they belong.
- A Master of Operations: You see the big picture and manage the small details.
- You ensure everything runs smoothly and efficiently, creating a seamless experience for members that enhances their daily work lives.
- A Sales Driver: You have a knack for identifying growth opportunities.
- You meet financial goals and boost occupancy, all while ensuring members feel valued and supported.
- Your sales strategy is rooted in delivering exceptional experiences that drive results.
- A Leader & Coach: You lead by example, fostering a culture of excellence and growth.
- You inspire your team to be their best, helping them reach their goals and work together to create an extraordinary community.
- A Local Tastemaker: You are deeply connected to your city's entrepreneurial ecosystem.
- You know the startups, the key players, and the businesses that make your community thrive.
- Need to know the best Food and Beverage joint?
- You happen to be the expert on local hotspots.
- A Hospitality Enthusiast: With a background in hospitality, coworking, or retail, you understand how to create elevated experiences.
- You take pride in offering more than just a workspace-Kiln is a lifestyle, and you make sure every member feels that.
This listing is sourced directly from kiln's careers page and normalized into a canonical job model.