Foundant Careers

Technical Support Representative

Remote (United States), Remote (Canada)

Work authorization requiredDetected 26 days ago

AccessibilityCustomer SupportLeadershipCommunicationCollaborationProblem SolvingAdaptability

About the role

Together, we're setting new standards in innovation, flexibility, and impact management by helping organizations achieve their missions more efficiently and effectively.
Where You'll Work: As a remote-first workplace, we believe in offering flexibility and the freedom to work where it suits you best, while staying connected through technology.
Our global network of talent is supported by physical office hubs and virtual collaboration, fostering a dynamic environment where innovation and growth thrive.

You'll provide exceptional customer support to end users.
You will respond to email, online and telephone client support requests.
You'll troubleshoot, triage and resolve customer support issues; providing concise details to internal teams and to the customer You'll analyze each issue for root cause, determining if the issue could have been prevented by changes in software or business process, and escalating to subject matter experts with recommendations.
You'll capture details of support requests in ticketing system powered by Zendesk.
You'll ensure client support tickets are resolved in a fast and professional manner and comply to the agreed Service Level Agreements.
From grant management and community foundations to process automation and data collaboration, our combined expertise supports a diverse range of organizations - from nonprofits and charitable entities to corporations and governments.
Whether you're working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change.
With our merger, you'll have the chance to collaborate across teams, giving you exposure to diverse ideas, expertise, and projects that span multiple industries.

A Bachelor's degree in any Technology, Engineering, Sciences, Mathematics (STEM) field or equivalent experience Minimum of one (1) year experience in a similar role.
Must be client service oriented and believe in teamwork, collaboration, adaptability and initiative.
Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems.
Ability to interact both effectively with non-technical and technical users.
Ability to prioritize and balance multiple tasks.
Must be legally eligible to work in USA/Canada/Ireland/Spain.

We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.
With our Flexible PTO policy, you'll have the freedom to manage your time in a way that supports your personal well-being and professional success.

Help customers resolve day to day challenges by delivering innovative and scalable resolutions.
At Foundant, we empower mission-driven organizations to manage their data, workflows, and impact with our comprehensive software solutions.
We've created a powerhouse of solutions designed to meet the unique needs of organizations striving to make a difference.
At the heart of everything we do is a commitment to innovation and making a positive impact.
As part of a larger organization, you'll have even more opportunities to grow your career.
Employee recognition is a core part of our culture.

equal opportunity employer, committed to building a diverse workforce that represents the communities we serve.
If you have accessibility requirements during the recruitment process and require accommodation, please contact hr@smartsimple.com.

d encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous s

This listing is sourced directly from Foundant Careers's careers page and normalized into a canonical job model.