Robinhood

Senior Software Engineer, Robinhood Command Center

New York, NY · Senior

Sponsorship not specified$196k-$230kDetected 12 days ago

Distributed SystemsPrometheusGrafanaSparkIncident ResponseLeadershipCommunicationCollaborationMentoring

About the role

If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading.

Partner closely across many different types of engineers to raise the bar for operational excellence and incident response
Lead incident mitigation efforts by coordinating service owners, facilitating time-sensitive decisions like rollbacks, traffic shifts, and maintaining a clear source of truth during active incidents
Develop and maintain incident management processes and procedures to ensure timely resolution and minimize customer impact
Own incident discovery at the company level by defining and maintaining global dashboards and alerts tied to critical user journeys (CUJs), availability, and business-impact metrics
Design and implement next-generation failure mitigation strategies that avoid full-region or full-datacenter failovers
Define and build frameworks to improve monitoring, alerting, and observability across hundreds of services and systems
Define and own the roadmap of bringing observability to critical user journeys for Robinhood's products
Deliver key insights and executive-level reporting to enable better business decisions around service quality and reliability
If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application.

5+ years of software engineering experience, including significant experience operating production systems
2+ years focused on reliability engineering, infrastructure, distributed systems, or production operations
Experience with multi-region or multi-cluster architectures, capacity planning, and failover strategies
Familiarity with modern observability stacks (e.g., OpenTelemetry, Prometheus, Grafana)
Exceptional office experience with catered meals, events, and comfortable workspaces
Hands-on experience serving in incident leadership roles (e.g., IMOC, incident commander, primary oncall)
Strong communication and cross-functional collaboration skills, especially during high-severity incidents
Deep knowledge of systems reliability, observability frameworks, and fault-tolerant architecture design
Demonstrated ability to drive measurable improvements in MTTD, MTTR, availability, or customer impact

Join us in building the future of finance.
An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.
The largest transfer of wealth in human history.
About the team & role
Sharp problem-solvers.
Builders who are wired to make an impact.
Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers.
Expectations are high, and so are the rewards.

Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.
Own and evolve incident response tooling and processes, including education, adoption, and measurement of MTTD/MTTR improvements
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands.

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws.

This listing is sourced directly from Robinhood's careers page and normalized into a canonical job model.