ShopMy
Senior Manager, Product Support - Onboarding
Remote - US · Senior
Sponsorship not specifiedDetected 124 days ago
Affiliate MarketingInfluencer MarketingValuationZendeskIntercomShopifyLeadershipCommunicationTime ManagementAdaptability
About the role
- This is an individual contributor role responsible for owning the brand onboarding experience end-to-end from post-sale through go-live - while driving the systems, standards, and cross-functional initiatives that allow the function to scale.
- You'll operate at the intersection of client success, product operations, and strategic execution, bringing both hands-on delivery and high-level thinking to every challenge.
- Monitor onboarding health at the queue level - tracking timelines, actioning churn risks, and driving resolution of systemic blockers before they impact brands at scale
Responsibilities
- We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love-driving discovery through trusted tastemakers and authentic recommendations.
- Using data to create clarity for others and make confident tradeoffs under uncertainty
- Acting as a trusted cross-functional partner to Product, Engineering, Sales, and CS teams
- Own the full brand onboarding lifecycle from post-sale through go-live, managing a mixed Shopify and non-Shopify queue and ensuring every brand has a clear, well-executed path to launch
- Partner with the Director of Product Support on long-term strategy, anticipating scale challenges and building preventative solutions
- Strong data fluency - comfortable synthesizing support metrics, onboarding timelines, and customer signals into actionable insights
Requirements
- Bachelor's degree or equivalent experience
- 4-6 years of experience in client onboarding, client success, or a related implementation role, with at least 1-2 years managing complex, multi-stakeholder projects independently
- Strong written and verbal communication skills, including the ability to present clearly to leadership and influence cross-functional stakeholders
- Experience identifying systemic issues and driving durable fixes, not just resolving individual cases
- Experience working with Enterprise and Premium Brands
- Experience working in a startup or high-growth SaaS environment
- Knowledge of the creator economy, influencer marketing, or affiliate platforms
Nice to have
- Demonstrated experience in e-commerce and/or affiliate marketing
- familiarity with Shopify strongly preferred
Skills
- Excellent time management and prioritization skills; knows what to push forward and what to park
Compensation
- The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation.
Company info
- Lead large, cross-functional initiatives with company-wide impact - whether that's improving go-live rates, reducing time-to-value, or partnering with Product and Engineering on platform improvements
- We are seeking a Senior Manager, Brand Onboarding to join our Product Support team.
This listing is sourced directly from ShopMy's careers page and normalized into a canonical job model.