Chefman

Customer Support Representative

Mahwah, NJ

Sponsorship not specified$18k-$22kDetected 5 days ago

SalesforceCRMCustomer SupportCommunicationMicrosoft Office

About the role

This position will begin as a remote role, with the expectation that it will transition to an in-office position within the next 12 months.
Hourly Pay Range (commensurate with experience) $18 - $22 USD

Review, investigate, and resolve customer issues to maintain high customer satisfaction.
Maintain accurate records of customer interactions and resolutions.
Manage and prioritize support cases and follow up as needed.
Collaborate with the Customer Service Manager and team to maintain high service standards.

Must be comfortable transitioning to an in-office role within the next 12 months.
Ability to work effectively in a fast-paced environment.
Knowledge of Windows, networking, standard PC hardware, Microsoft Office, and common software.
A quiet home workspace and reliable internet connection are required while working remotely.
Participate in training, meetings, and team sessions at the Mahwah office as required.
Must live within reasonable commuting distance of Mahwah, New Jersey.
Minimum of two years of customer support experience.
Strong English reading and writing skills.
Friendly, professional, and customer-focused communication style.
Strong multitasking, prioritization, and time-management skills.
Tech-savvy and able to quickly learn product connectivity and troubleshooting.
Quiet home workspace and reliable internet connection.
Hourly Pay Range (commensurate with experience)
$18 - $22 USD

This listing is sourced directly from Chefman's careers page and normalized into a canonical job model.