Withorb

Implementation Architect- San Francisco HQ

HQ-San Francisco

Sponsorship not specifiedDetected 12 days ago

TypeScriptPythonReactCSSTailwind CSSSQLPostgreSQLAWSCloud PlatformsAPI DevelopmentKafkaSparkSalesAccount ManagementCustomer Success

About the role

You'll work directly with customers to understand their pricing models, map their business logic to Orb's platform, and guide them through complex implementation decisions.
This role is ideal for someone who loves going deep on customer problems, can navigate technical complexity without needing to write production code, and wants to directly shape how customers experience Orb.
Troubleshoot implementation challenges and unblock customers when they get stuck

Build trusted relationships with customer engineering, finance, and product teams
We work with each other day in and day out, and strongly believe that building a diverse and inclusive team is key to our long-term goals and success as a company.

4+ years in a technical post-sales role: solutions engineering, implementation consulting, technical account management, customer engineering, or similar
Track record of owning customer relationships through implementation and onboarding
Proven ability to translate between business requirements and technical architecture
You move fast and figure things out-our team motto is "you can just do things"

Excellent medical, dental, and vision insurance
One Medical membership
Unlimited PTO plus an additional week off between Christmas and New Year's
16-week paid parental leave with equity vesting
Commuter stipend
Annual learning & development stipend
Meaningful equity in the form of stock options
Partner with Customer Success to ensure smooth handoffs and long-term customer health

Implementation Architects on Orb's wider Customer Success team are the technical partners our customers rely on after they sign.
Identify patterns where multiple customers hit the same friction points and advocate for product improvements
Strong understanding of APIs, webhooks, and system integration concepts-you can read API docs, debug integration issues, and explain technical tradeoffs to customers
You love being the trusted advisor-customers call you when they're stuck because they know you'll figure it out
Guide customers through API design decisions, event ingestion patterns, webhook configuration, and invoice customization
We're a team that cares deeply about the work, the people we do it with, and the customers we do it for.
Everyone at Orb has real ownership over their work, direct access to customers, and a voice in how the company grows.
We're building the revenue design platform that helps teams automate billing, evolve pricing, and grow revenue with confidence.
Looking ahead, joining forces with Adyen expands what we can build and raises the ceiling on the problems we get to solve for customers.
For San Francisco Bay Area, New York, and Amsterdam residents, we've built a hybrid work culture where we are in office 3 days/week.

We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Equal Opportunity Employer

This listing is sourced directly from Withorb's careers page and normalized into a canonical job model.