Paxos
Senior Technical Account Manager
Remote - United States · Senior
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About the role
- You'll work on exciting and innovative projects that involve bringing new digital asset brokerage, payments, and financial products to the market in partnership with our customers.
- As part of Paxos' mission to modernize financial infrastructure, the Technical Services team directly impacts business growth by managing the integrations with major financial institutions like PayPal, Interactive Brokers, Stripe, and Kraken.
Responsibilities
- Prioritize and deliver daily technical/operational requests across a broad book: intake, prioritization, routing to technical support when appropriate, SLAs, and crisp status to AMs and client counterparts.
- Execute integration work aligned to the account plan: enable new capabilities, modify integrations, validate, roll out, stabilize
- Codify and propagate shared learnings at scale: publish patterns, FAQs, runbooks, and build usage/SLA/error reporting so the team rarely solves the same problem twice.
- Strong technical acumen with ability to lead API integrations
- Partner with technical and operational teams at the customer to implement Paxos products and services post sale, spanning Brokerage, Money Movement, Orchestration and Tokenization / Dashboard.
Requirements
- 5+ years of Implementation Consulting or Technical Account Management experience in enterprise SaaS/fintech/financial services
- Experience managing complex stakeholder relationships
- Technical Account Managers (TAMs) own the day‑to‑day technical administration, integration, technical stability, and operational execution required to deliver against account plans and day to day needs.
Benefits
- This includes customer education, project management, test design, best practice recommendations, answering technical questions, and testing support.
- Own integration health and reliability: monitoring and alerts, error recovery, reconciliations, data quality checks, and environment hygiene from sandbox to production.
Company info
- The Technical Services team at Paxos supports our partnerships with Crypto Brokerage, Tokenized Asset and Payments customers post-launch, enabling growth through optimizing integrations and driving product adoption.
- Track record of delivering complex technical implementations spanning multiple quarters with Enterprise Customers
This listing is sourced directly from Paxos's careers page and normalized into a canonical job model.