EBNHC
Patient Access Coordinator
1601 Washington Street · Part-time
Sponsorship not specifiedDetected 30 days ago
Customer SupportEpicCommunicationProblem SolvingMicrosoft Office
About the role
- As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience.
- The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.
- Book, cancel and/or reschedule appointments as needed for patients walking in.
Responsibilities
- Check-out appointments and create follow up visits or recalls.
- Document clear and concise telephone encounters or RX refill request and route appropriately.
- Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital.
- Apply online and create a personal candidate account!
Requirements
- Minimum of 1 year customer service and/or administrative experience.
- Bilingual fluency Spanish/English required.
Skills
- Excellent written and verbal communication, judgement and problem solving skills.
Compensation
- Salary: Starting at $21/hr up to $30/hr based on experience
Benefits
- Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
- As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
- To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
- Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
- application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request
Equal opportunity
- NeighborHealth is an equal employment/affirmative action employer.
- We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.
- If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request
- EEO & Accommodation Statement:
This listing is sourced directly from EBNHC's careers page and normalized into a canonical job model.