Pluralsight

Pluralsight

Enterprise Customer Success Manager (Bilingual - English/French)

Remote - USA

Sponsorship not specified$104k-$130kDetected 15 days ago
Machine LearningNegotiationForecastingCustomer SuccessCollaboration

About the role

  • Job Description: We're hiring for a Customer Success Manager (CSM) on the Enterprise team at Pluralsight.
  • This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility. - Travel: Travel expectations differ by role.
  • Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs.

Responsibilities

  • Drive forward Pluralsight's Client Engagement Model to ensure customer and Pluralsight's mutual success.
  • We work in a blended environment that supports collaboration, flexibility, and connection across teams.

Requirements

  • Requires a minimum of 5 years of related or equivalent experience
  • or 3+ years with an advanced degree.
  • Applications must be submitted within 90 days after the initial posting date to be considered.

Nice to have

  • Experience with Gainsight and Salesforce.com preferred
  • An understanding of the software engineering development life cycle and workflows
  • Technical knowledge on development and IT solutions.
  • Ability to understand and articulate technical concepts and derive solutions.
  • English + French is highly preferred
  • Bilingual - English + French is highly preferred

Skills

  • Actual compensation will depend on location, skills, experience, and other factors.

Compensation

  • The annual US base + variable range for this role is $104,000 - $130,000 USD.
  • Actual compensation will depend on location, skills, experience, and other factors.

Benefits

  • You are dedicated to mastering our internal tools to interpret customer health and utilization, translating those insights into timely, corrective actions and strategic recommendations that prove ROI.
  • You strive to inspire your customers to adopt industry best practices, guiding them through successful implementations and accurately forecasting the future health and growth of their portfolio.
  • We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose.
  • Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more.
  • We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status.
  • Additional benefits and bonuses may apply.

Company info

  • Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today's tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. We offer highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.
  • Physical Requirements:
  • This role is primarily performed in an office or home office setting and involves standard computer-based work.
  • EEOC & Accommodations Statement:
  • Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today's tech workforce.
  • Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning.
  • We offer highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.
  • Take corrective actions in a timely manner based on these insights to make strategic recommendations helping customers be more successful.
  • Inspire change within customers to drive adoption of standard methodologies and successful implementations
  • We are mission-driven, shaping the future of tech up-skilling and delivering impact that matters.

Equal opportunity

  • Pluralsight is an equal opportunity employer.
  • equal opportunity employer.
  • If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation.
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This listing is sourced directly from Pluralsight's careers page and normalized into a canonical job model.