NinjaTrader

NinjaTrader

Client Services Representative, Spanish

Chicago, IL

Sponsorship not specifiedDetected 116 days ago
JiraConfluenceSalesforceCRMCustomer SupportCommunicationTime ManagementMentoring

Stay score

odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • For the latest listings and details, please visit: https://job-boards.greenhouse.io/ninjatrader.
  • We provide cutting-edge products and services that enhance the trading journey.
  • Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.

Responsibilities

  • Leverage phone, chat, and email to resolve client support inquiries regarding customer accounts and our platform in both English and Spanish
  • Assist clients with account setup, technical support, account troubleshooting, and treasury-related inquiries
  • Efficiently and accurately manage customer data using Salesforce
  • Collaborate with internal teams, including Trade Desk, Technical Support, and Compliance
  • Working on our Client Services team, you will report directly to the Manager while receiving ongoing coaching and operational guidance from the Team Lead.
  • You will also support thousands of clients worldwide to help deliver a world-class customer experience.
  • Strong time management skills with the ability to manage multiple customer requests and follow up effectively

Requirements

  • Strong computer skills and the ability to learn complex systems quickly
  • Ability to explain complex information and instructions in a clear, understandable way
  • A tech-savvy mindset with the ability to troubleshoot computer issues directly with clients
  • Experience with CRM software and customer service ticketing systems
  • Knowledge of the trading industry

Skills

  • For the latest listings and details, please visit:
  • https://job-boards.greenhouse.io/ninjatrader.
  • Welcome to the dynamic world of NinjaTrader!
  • Our growth story is nothing short of exhilarating.
  • Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph.
  • So, why work at NinjaTrader?
  • Sounds too good to be true?
  • Take it from our employees.

Compensation

  • The salary for this role will be $54,000.00.
  • In addition, this position will also receive an annual target bonus of 4%.
  • Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).
  • Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader.
  • Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.

Benefits

  • The ideal candidate will have a passion for helping people and an interest in learning about the trading industry and technology.
  • Paid Parental Bonding Leave
  • Health, Vision, Dental Coverage
  • Life and Disability Insurance Covered 100% by NinjaTrader
  • Our Core Benefits Include:

Company info

  • JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD Welcome to the dynamic world of NinjaTrader!
  • Here, you're not just part of a team; you're part of a movement.
  • Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.
  • Educate and empower customers to get the most out of the NinjaTrader product line
  • This individual enjoys solving problems in real time and assisting customers with account- and technology-related issues.
  • Empathy and the ability to connect with customers while showing genuine care for their concerns
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This listing is sourced directly from NinjaTrader's careers page and normalized into a canonical job model.