eposnowgroup

Customer Support Consultant

Orlando, Florida

Sponsorship not specifiedDetected 20 days ago

iOSAndroidCustomer SupportCommunication

About the role

You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction.
Handle customer queries via telephone calls, email and web chat.
Achieve your targets for revenue and customer satisfaction.

As a customer support consultant, you will be helping new customers with post-set up care.
Deliver exceptional customer service!
Collaborative company culture with regular team building events.
Great organisation and attention to detail to manage your phone, diary and data systems. (Essential)

Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. (Desirable)
At least 1 year's experience in hospitality, retail or contact centre work. (Desirable)
Why EposNow…
Epos Now is a market-leading fintech business with an international presence (71 countries and counting!).
As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive.
In fact, our company mission is to make commerce accessible to everyone.
What are the next steps?
Ready to begin your career with us?
Apply now and submit your application online.

To ensure staff coverage to help all our customers across different various regions
Company bonus scheme.
24/7 access to a health and well-being online centre, with private medical and dental schemes.
Company pension.
20 days annual leave (increasing a day each year), plus bank holidays.

We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets.
Resilience to bounce back from unhappy customers. (Essential)
Empathy for customers and the ability to remain calm and professional. (Essential)

This listing is sourced directly from eposnowgroup's careers page and normalized into a canonical job model.