Homebase
SMB Product Specialist, Core (Hybrid)
Houston
Sponsorship not specifiedDetected 12 days ago
A/B TestingSalesforceCRMRecruitingCustomer SuccessCustomer SupportZendeskIntercomResearchCommunicationCollaborationProblem SolvingCritical ThinkingAdaptability
About the role
- At Homebase, you'll join a team that's bold, fast-moving, and obsessed with helping small businesses thrive.
- As a Product Specialist on our Customer Experience team, you'll help thousands of small business owners confidently use Homebase to run better businesses every day.
- You'll also embrace AI-first ways of working, using modern tools and automation to improve customer experiences, increase efficiency, and continuously evolve how work gets done.
Responsibilities
- Leverage AI tools to improve personal productivity, accelerate research, summarize customer interactions, and enhance the quality and speed of customer support.
- 🎯 Own Your Impact - Think big, focus on what matters, and make decisions you stand behind.
- That means you'll have access to paid AI tools with minimal restrictions, so you can build, experiment, and level up your craft.
Requirements
- 1+ years of experience in Customer Support, Customer Experience, Technical Support, Product Support, or another customer-facing role.
- That's why Monday-Thursday are our required in-office days-a time to move faster as a team, build deeper connections, make better decisions, and build together.
Skills
- Hi, Future Homie!
- Tuesday, August 11, 2026
- 📍Your Impact Starts Here
Benefits
- 💰 Ownership & Financial Security: Stock options + 401(k) with 4% match
- 🏥 Comprehensive Healthcare: Medical, dental, and vision coverage + FSA options
- ⏰ Flexible Time: 20 days PTO + company holidays
- 👶 Family Support: Up to 12 weeks of paid parental leave (after 6 months of service)
- 🛡️ Protection Plans: Life insurance + short/long-term disability coverage
- 🍽️ Workspace Perks: Meals provided, commuter benefits, team offsites, and Customer Days
Company info
- Identify opportunities to introduce customers to features and capabilities that better meet their needs, helping them maximize the value of Homebase.
- Partnering closely with Product, Engineering, Payroll, Sales, and Customer Success to advocate for customers and improve the overall customer experience.
- Curiosity, experimentation, and responsible use of AI tools are part of how we build the future together.
- 🏅 Win Together - Put goals over roles, lead with trust, and connect to our mission and each other.
- 💜 Belonging at Homebase - We're committed to fostering a welcoming space where every Homie can be their full self.
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This listing is sourced directly from Homebase's careers page and normalized into a canonical job model.