Knock

Engineering Manager, Platform

New York or Remote · Exec

Sponsorship not specifiedDetected 78 days ago

Platform EngineeringRESTA/B TestingIncident ResponseCommunicationMentoring

About the role

This is the first engineering manager hire we're making at Knock, and this person will report directly to Chris, our CTO.
We're an engineer-led team that obsesses over the reliability and availability of our service, and we're looking for a leader who will help us raise that bar even further.
We particularly encourage people from underrepresented communities to apply.

Hiring and building a high-performing platform team over the next year, identifying engineers who can balance craft with pragmatism and growing the team from where it is today to 2-4 additional ICs.
Coaching and developing the engineers on the team through regular 1-on-1s, stretch projects, and consequential decisions-rewarding outputs and impact, not inputs or theater.
Contributing to architecture decisions and design reviews for our platform services and infrastructure, and writing code strategically to unblock critical paths and set standards through example.
Partnering with the product engineering team to manage cross-team dependencies, establish support models, and define the SLAs and metrics that actually measure platform success.
Building product notifications in-house takes months, often leading to poor user experiences.

3+ years of experience as an engineering manager in a startup or mid-sized company, leading a platform or infrastructure team that operates at scale.
The judgment to delegate decision making and expertise to the team, and the instincts to know when to step in to move a decision along.
Experience leading on-call rotations, incident response, and the operational maturity that comes with running a high-availability service.
Enough experience with fast-growing, well-structured engineering organizations to bring strong ideas in, without following any of them as dogma.
We're not overly prescriptive about the tools you can use, and we encourage experimentation as we embrace this new method of working.
We're not overly prescriptive about the tools you can use in your day-to-day.

you can be a great fit even if you don't perfectly match what's described below.
We know there's a lot we don't know and haven't thought of yet, and we're looking for teammates that can tell us what those things are.
If that's you, don't hesitate to apply and tell us about yourself!
As an early stage company, everyone (including you) is involved in building every part of the company from the product and the infrastructure that it runs on, to how we get work done internally.
Knock is on a mission to help products communicate with their users in a more thoughtful way.

This listing is sourced directly from Knock's careers page and normalized into a canonical job model.