Neko Health
Signature Concierge - US
New York
Sponsorship not specifiedDetected 91 days ago
CRMCustomer SupportZendeskPatient CareCommunication
About the role
- It's a team that thinks in 10x, not 10%.
- Role purpose Be the defining voice of Neko's most premium member experience.
- This is a role for a service-driven professional who thrives in high-touch environments, balances warmth with precision, and is passionate about creating experiences that feel genuinely exceptional at every touchpoint.
Requirements
- Experience supporting VIP, executive, or international clients in a concierge or personal assistant capacity
- Experience contributing to process documentation, SOPs, or playbook development
Benefits
- Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk.
Company info
- Every Signature member receives a seamless, personalised end-to-end experience - from first contact through clinic visit to follow-up - with all actions completed within defined SLAs.
- A Signature Member Playbook is in place, covering SOPs, tone of voice guidelines, and escalation protocols - raising consistency and quality across every touchpoint.
- make data-driven, preventative care accessible to more people, before symptoms appear.
- In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights.
- Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.
- Role purpose
- Be the defining voice of Neko's most premium member experience.
- As a Neko Signature Concierge, you will manage Signature member journeys end-to-end - from onboarding and clinic visits through to follow-up and ongoing support - ensuring every interaction reflects the highest standards of hospitality, discretion, and personalised care.
- What you'll be deliver in the first 6-12 months
- Signature member clinic visits are flawlessly coordinated: every centre is prepared, every member is personally greeted, and any issues are resolved before they escalate.
- Cross-functional relationships with product, marketing, legal, and clinic teams are strong, enabling smooth rollout of new Signature features, processes, and system improvements.
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This listing is sourced directly from Neko Health's careers page and normalized into a canonical job model.