Aderant

Aderant

Solutions Platform Engineer

Remote - United States

Sponsorship not specifiedDetected 5 hours ago
PowerShellSQLAzurePlatform EngineeringAccessibilityCustomer SupportCommunicationCollaborationOrganizational Skills

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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • The Solutions Platform Engineer is responsible for the reliability, accessibility, and overall functionality of the global product demonstration platform used by the Sales and Solutions Consulting teams.
  • The primary demonstration environment is an Expert Sierra tenant configured similarly to a client production environment.
  • Success in this role requires strong communication, persistence, organization, and the ability to coordinate work across multiple technical teams.

Responsibilities

  • Maintain the availability, stability, and functionality of the Expert Sierra demonstration environment used by the Sales and Solutions Consulting teams.
  • Manage user access and permissions through Microsoft Azure and Microsoft Entra ID, including logins for new and existing users.
  • Support the deployment and implementation of new products, features, updates, and integrations within the demonstration environment, including coordinating the timing, testing, and communication of maintenance windows and patches across all instances within the demo tenant.
  • Serve as both a technical resource and an advocate for the Sales and Solutions Consulting teams during product deployments and platform changes, including frontline help desk support for day-to-day user inquiries.
  • Assist with keeping demonstration data current and finalized, including imports and data feeds needed to support demos, and help prepare environment requirements for trade shows and conferences.
  • Coordinate with infrastructure, database, application, development, cloud, security, product, and support teams to complete work requiring access or expertise outside the role.
  • Create and manage support tickets, project requests, group communications, and escalation paths needed to move work forward.
  • Document platform configurations, recurring issues, troubleshooting procedures, dependencies, and support processes.

Requirements

  • Ability to understand how applications, databases, servers, identity systems, and integrations interact within a larger platform.
  • Demonstrated ability to coordinate work across multiple technical teams, and to work independently as well as within a team environment.
  • Strong organizational skills and the ability to track tickets, projects, dependencies, and outstanding action items.
  • ability to follow issues through resolution and escalate effectively when needed.
  • Bachelor's degree in Computer Science, Information Systems, or equivalent experience is required.
  • Ideal Candidate Profile
  • Experience in a technical support engineering, systems administration, platform engineering, application support, or similar role.
  • Strong troubleshooting skills across applications, servers, databases, authentication, and infrastructure, including diagnosing application performance and system availability using operating system metrics, logs, and applicable utilities in production environments.
  • previous use or experience with practice management systems such as Aderant Expert is a plus.
  • Understanding of processes and business functions common in client-server application environments.
  • Strong written and verbal communication skills.
  • Curiosity about technology and willingness to learn

Nice to have

  • Troubleshoot issues across the platform, including application servers, Microsoft SQL Server, application functionality, integrations, user access, and supporting infrastructure.
  • Investigate system-wide issues and coordinate resolution when problems involve multiple applications, services, or technical teams.
  • Monitor outstanding requests and follow up with responsible teams to ensure issues and platform needs are addressed.
  • Communicate system status, risks, dependencies, and expected resolution timelines to Sales and Solutions Consulting stakeholders.
  • Balance multiple technical issues, platform improvements, deployment activities, data/integration maintenance, and cross-functional requests.
  • Identify opportunities to improve platform reliability, supportability, access management, and deployment processes.
  • Working knowledge of Microsoft Windows Server environments, including IIS, PowerShell, and Active Directory.
  • Working knowledge of Microsoft SQL Server or other relational databases, including basic troubleshooting and database connectivity concepts.
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This listing is sourced directly from Aderant's careers page and normalized into a canonical job model.