theottawafoodbank

Coordinator, Fundraising (Midlevel and Direct Response)

Ottawa, Ontario · Full-time

Sponsorship not specified$57k-$71kDetected 21 days ago

AccessibilityProject ManagementExcelLeadershipCommunicationCollaborationProblem SolvingAdaptabilityOrganizational SkillsMicrosoft Office

About the role

Operating in an environment where demand for services continues to grow, the Ottawa Food Bank relies on strong donor relationships and effective fundraising strategies to sustain its impact.
This role exists within a fast-paced, collaborative setting that values thoughtful coordination, adaptability, and a commitment to continuous improvement.
It contributes to an integrated approach to fundraising that balances operational excellence with a strong focus on donor experience and organizational impact.

Responsibilities

Supports direct mail (including email) fundraising campaigns by preparing messaging templates and sending fundraising messages to donors.
Supports the Manager, Direct Response Fundraising by ensuring that campaign timelines are documented, tracked, and adhered to.
Submits campaign materials to external translation providers for translation into French and manages the external translators' work to ensure that timelines and deliverables are met.
Collaborates with other team members, departments, and member agencies to gather stories of impact for direct mail campaigns such as newsletter features and donation page statistics.
As a central hub for emergency food distribution, the organization works closely with community partners, donors, and volunteers to ensure sustainable and responsive support for those in need.
Participates in efforts to maintain and improve internal resources, tools, and workflows that support fundraising efficiency and donor stewardship.
Owns the leadership of stewardship volunteers, acting as their Volunteer Supervisor and providing instructions, guidance, and support to the stewardship volunteers.
Delegates extra supervisory support during high-volume giving periods.
Collaborates with the Manager, Direct Response Fundraising and other staff to design, implement, steward, and evaluate projects related to the fundraising objectives of the Ottawa Food Bank.
Owns the process of identifying, cultivating and stewardship of donor prospects who may be receptive to more personalized solicitations, or rising to major giving levels, by analyzing giving patterns and feedback received through Direct Response channels.

Requirements

The ability to communicate in French or other languages is an asset.
Experience working in a fundraising, not-for-profit, or mission-driven environment.
Supports other accountability and stewardship work as required, such as development of case statements and cultivation projects.
Demonstrated proficiency in the Microsoft 365 suite, including Word, Excel, PowerPoint, Outlook, and SharePoint.

Skills

Excellent English language skills (verbal and written) are a requirement of the position.

Compensation

$57,157-$71,446 per year
The hiring range for this Level 2 position is $57,157 to $71,446.
Placement within this range will be determined based on experience, qualifications, and in accordance with the Ottawa Food Bank's compensation policy.
Interested applicants should submit a resume and cover letter.
Shortlisted candidates will be contacted for screening and interviews.
The Ottawa Food Bank is committed to fostering diversity and inclusivity in our workforce.

Company info

The Ottawa Food Bank is the leading emergency food provider in the National Capital Region, supporting a network of nearly 100 community food programs. Each year, we respond to more than 556,000 visits, of which 37% are children, reflecting the ongoing and urgent need across our community.
Through the generosity of our donors, partners, and volunteers, we distribute approximately 8.3 million pounds of food annually, ensuring equitable access to nutritious food for individuals and families facing food insecurity throughout Ottawa.
Reporting to the Manager, Direct Response Fundraising, the Coordinator, Fundraising is a vital contributor to the Ottawa Food Bank's revenue growth and donor engagement strategy. This role leads the coordination of direct response fundraising and supports cross-functional projects within the Communications and Development team. With a strong focus on donor stewardship, the Coordinator, Fundraising (Midlevel and Direct Response) owns the growth and management of the midlevel donor portfolio which spans the direct response and Major Gift audiences while strengthening relationships and maximizing long-term impact.
The Ottawa Food Bank is the leading emergency food provider in the National Capital Region, supporting a network of nearly 100 community food programs.
Each year, we respond to more than 556,000 visits, of which 37% are children, reflecting the ongoing and urgent need across our community.
Reporting to the Manager, Direct Response Fundraising, the Coordinator, Fundraising is a vital contributor to the Ottawa Food Bank's revenue growth and donor engagement strategy.
This role leads the coordination of direct response fundraising and supports cross-functional projects within the Communications and Development team.
With a strong focus on donor stewardship, the Coordinator, Fundraising (Midlevel and Direct Response) owns the growth and management of the midlevel donor portfolio which spans the direct response and Major Gift audiences while strengthening relationships and maximizing long-term impact.
Escalates any issues to the Manager, Direct Response Fundraising.
Tracks campaign metrics and prepares reports on campaign outcomes.
Works with the Finance and Administration team to produce queries and reports using Raiser's Edge.

Equal opportunity

If you require accommodation, please inform your recruiter, and we will ensure that your needs are met.

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