Cisco

Renewals Manager

Chicago, Illinois, US · Full-time

Sponsorship not specified$108k-$193kDetected 4 days ago

SalesforceCRMSalesNegotiationForecastingProcurementCisco

About the role

The application window is expected to close on: 07/31/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
If you are looking for direct involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.
Accountable for owning and implementing a portfolio of renewal contracts of Cisco products and services across an assigned customer account.

You'll build an understanding of Customer and Partners procurement processes
Conduct process management and financial assessments to support renewals process
Experience in end-to-end renewals cycle including up-sells and close timely contracts for assigned accounts, building quotes, review contract terms, negotiation pricing.

BA/BS (or equivalent) and 5 + years of proven experience in Implementing renewal contracts for software and services
You have expanded knowledge of the customer environment, industry, market impact and Cisco footprint.
Experience with CRM tools i.e. SFDC

Strong negotiation and interpersonal skills
Consistent track record of meeting or exceeding sales targets and quotas
Ability to analyze data and financial reports to propose, identify and upsell renewals
Familiarity with recurring revenue renewal cycles
Strong analytical skills to assess customer needs and propose effective solutions
Diligent with strong follow-up practices
Ability to work in a fast paced, dynamic environment
We work as a team, collaborating with empathy to make really big things happen on a global scale.

The starting salary range posted for this position is $108,000.00 to $192,700.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benef

Please see the Cisco careers site to discover more benefits and perks.
Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

This role resides in the Customer Experience organization, one of our fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions.
The Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.
RM's work with customers, partners and across Cisco teams to develop an end-to-end, deep view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition.
you love implementing win-back strategies for inactive customers

This listing is sourced directly from Cisco's careers page and normalized into a canonical job model.