Archive
Customer Growth, Director
Remote - United States · Director
Sponsorship not specified$150k-$170kDetected 35 days ago
Account ManagementNegotiationCustomer SuccessLeadership
About the role
- The secondhand market is growing three times faster than traditional retail and is projected to reach $350B globally by 2028.
- If you're excited to change consumer behavior for the better, we'd love to meet you.
- This is a high-judgment, relationship-first role for someone who's run real commercial negotiations, navigated hard executive conversations, and made the call on what matters without waiting for a playbook.
Responsibilities
- Build and maintain relationships with senior brand stakeholders (Director through VP+), including QBRs, executive dinners, on-sites, and conference presence
- Own renewal strategy, timing, and negotiation across your portfolio
- Lead expansion conversations across program types, supply sources, and solutions (e.g., peer-to-peer, new categories)
- Build the strategic growth thesis for each brand and sell it to brand leadership
- Develop business cases for strategic bets and pitch upsells
- Partner with Sales and Commercial leadership on contract motions and pricing
- Own Customer Growth methodology: operating rhythms, brand planning frameworks, escalation models, and renewal playbooks
- We build the technology that powers branded resale for some of the world's most beloved companies, including Lululemon, The North Face, New Balance, Dr.
Requirements
- 6+ years owning revenue outcomes in enterprise account management, customer success, or commercial roles, ideally with $XM+ portfolios
- Proven track record landing and expanding VP+ relationships at enterprise or mid-market brands
- Experience owning commercial negotiations
- Experience in e-commerce, retail, or the resale/recommerce industry
- Comfort making judgment calls and setting priorities without a playbook
Skills
- Advise team members on complex or advanced cases
- Codify best practices and shape how the team approaches brand growth
Compensation
- The expected annual base salary range for this position is $150,000- 170,000, USD, and is eligible for variable compensation.
Company info
- At Archive, we believe great products should live many lives.
- Our platform makes it easy for brands to keep products in circulation and for customers to shop secondhand with confidence.
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