University of Central Florida
Audio Visual Specialist
Orlando, FL (Main Campus), USA · Mid
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About the role
- The UCF IT department within University Operations is seeking to hire an Audio-Visual (AV) Specialist who thrives at the intersection of cutting-edge multimedia technology and exceptional customer service.
- The AV Specialist applies foundational AV knowledge, research, and collaboration with team members to identify and resolve technical issues while maintaining a strong customer service focus.
Responsibilities
- Support incident ticket resolution by providing timely updates and meeting established service level targets.
- Perform preventative maintenance, including identifying, repairing, and resolving recurring AV issues.
- Support Federal Work Study (FWS) and OPS staff in resolving multimedia issues and completing classroom check tickets.
- Provide cross-functional support: Training staff on troubleshooting and equipment operation, Maintaining inventory and spare equipment, Supporting vehicle upkeep for operational needs, and Delivering technical support for high-profile university events.
- Test and evaluate new AV technologies for potential inclusion in classroom design standards.
Nice to have
- Demonstrated experience troubleshooting and supporting AV/multimedia systems in classroom or enterprise environments.
- Strong customer service skills with experience supporting faculty or end users in a technical setting.
- Familiarity with ticketing systems (e.g., ServiceNow) and ability to meet service level expectations.
- Experience with AV monitoring tools and preventative maintenance practices.
- Experience supporting live events, AV installations, or high-profile technical operations.
- Knowledge of inventory management and equipment lifecycle tracking.
- Experience training or mentoring others on AV systems and troubleshooting techniques.
- Special Instructions to the Applicants:
Skills
- Visit our website or follow us on Facebook and Instagram to learn more.
- The Opportunity:
Compensation
- Paid time off, including annual and sick time off and paid holidays
Benefits
- Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
- Retirement savings options
- Education assistance
- And more…For more benefits information, view the UCF Employee Benefits Guide.
Visa & Work Authorization
- All applicants must be authorized to work for any U.S. employer.
This listing is sourced directly from University of Central Florida's careers page and normalized into a canonical job model.