Allison Transmission
Manager, Service Tools and Systems
Indianapolis, IN · Senior
Sponsorship not specifiedDetected 21 days ago
Business DevelopmentNegotiationForecastingSAPPerformance ManagementCustomer SupportMechanical DesignLeadershipCommunicationCollaborationPublic SpeakingMicrosoft Office
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward.
- From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide.
Responsibilities
- Lead the vendor contractual relationship in collaboration with Legal and Purchasing to make sure we have reliable vendors, and meet our profitability and program objectives.
- Provide tier 3 technical support for the electronic tools
- Own communication plans related to tool offerings, including creation and maintenance of various service documents (Service Information Letters, Allison DOC User Guide, etc.)
- Maintain effective communication with various internal departments such as service engineering, IS&S, control engineering, and software engineering
- Lead and develop team members including the Electronics Tools Program Specialist, Aftermarket Business Development Analyst, and the Calibration Support Service Engineer
- Perform other duties as assigned.
- Fosters teamwork and builds strong relationships across diverse groups; demonstrates approachability and effective rapport-building.
- Builds trust through active engagement and follow-through.
- Delivers results with accountability and integrity.
- Identifies and implements complex process improvements.
Requirements
- Bachelors Degree in Electrical or Mechanical Engineering
- Proficiency in SAP and Microsoft Office Suite
- Demonstrated ability to achieve results
- Ability to handle multiple tasks
- 5-8 years of experience in related field
- Occasional domestic travel required.
- MBA preferred
- Effectively and clearly communicate in both written and verbal means, including good presentation and public speaking skills
- Experience
- Strong service channel focus
- Project / Program management experience for related products
- High level of interpersonal skills to work effectively with others
- Scope Factors
- Responsible for $15M+ global electronic and essential service tool maintenance and sales.
Nice to have
- 2 years of leadership experience preferred
Skills
- This is an exciting opportunity in Indianapolis, IN for a Manager, Service Tools and Systems!
Compensation
- Maintain annual electronic tools budget and 5-year capital project forecast
Benefits
- The below list features some of the benefits currently available.
- Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company's discretion.
- Choice of medical plans with prescription coverage
- Employer HSA contribution
- Dental & Vision Insurance
- Paid Parental Leave
- Short & Long-Term Disability
- Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
- Accrued Paid Time Off
- 12 Paid Holidays + 1 Floating Holiday
- Robust employee wellness program
- Tuition assistance program
Company info
- Uninterrupted service of Allison electronic tools software allowing customers to troubleshoot and diagnose our products.
- Exceptional support of Allison customers' software, hardware tools and calibration needs.
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