Postman

Senior Manager, Customer Success Engineering

New York, New York, United States · Senior

Sponsorship not specified$250k-$280kDetected 18 days ago

CI/CDAPI DevelopmentStakeholder ManagementOKRsAccount ManagementCustomer SuccessCadencePostmanLeadershipCommunicationCollaborationMentoring

About the role

This leader will manage CSEs, ensuring the team is focused on the customers where Postman can create outsized impact, while providing the coaching, inspection, and operational discipline required for consistently high-quality execution.
The leader will work closely with North America Sales leadership, with a strong focus on East Coast alignment, to prioritize accounts, shape technical engagement strategy, allocate CSE capacity, and ensure customer execution is progressing with urgency and discipline.
CSEs help customers embed Postman into real engineering workflows across API design, governance, CI/CD, developer platforms, integrations, modernization, migration, automation, quality enforcement, and service discoverability.

Team Building: Hire, lead and develop Customer Success Engineers, setting clear expectations for execution quality, accountability, customer impact, and proactive ownership.
Sales Partnership: Serve as an operating partner to North America Sales leadership, jointly prioritizing accounts, shaping retention and expansion strategies, and aligning CSE capacity to the highest-impact opportunities.
Proactive Portfolio Management: Own capacity allocation for their team.
Drive adoption, value acceleration, and measurable customer outcomes across the region.
Product Feedback Loop: Partner closely with Product to turn customer insights into actionable feedback.
Business Impact & Expansion Support: Translate customer engagement into measurable business impact, including adoption growth, technical validation, and expansion readiness.
Strategy & Scaling: Own strategic initiatives and OKRs with clear execution tracking and accountability while continuously evolving operating models, KPIs, and execution standards as the business scales.
Proven ability to drive adoption, retention, and customer value outcomes across complex enterprise accounts.
Strong operational leadership skills with experience building scalable processes, execution frameworks, operating cadences, and team accountability models.
Demonstrated ability to operate effectively in evolving environments and drive structure, clarity, and measurable execution.

10+ years of experience in Forward Deployed Engineering, Customer Success, Technical Account Management, Solutions Engineering, Strategic Consulting, or related SaaS customer-facing roles.

Actual compensation is based on the candidate's skills, qualifications, and experience.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded.

Postman is an Equal Employment Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers.
Postman does not accept unsolicited headhunter and agency resumes.

This listing is sourced directly from Postman's careers page and normalized into a canonical job model.