Sigma Computing

Enterprise Customer Success Manager

Boston, MA · Full-time

Sponsorship not specified$132k-$165kDetected 7 days ago

PythonSQLBigQuerySnowflakeRedshiftDatabricksSparkData EngineeringData VisualizationSalesAccount ManagementRecruitingHRISCustomer SuccessCommunication

About the role

About Sigma Computing Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions.
Sigma announced its $80M in Series E financing in May 2026.
This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.

Responsibilities

Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
Develop and implement strategies aimed at maximizing NDR.
This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Requirements

7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
Required Skills / Experience:

Nice to have

Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)

Skills

Bachelor's or Master's degree in Business, Analytics, Computer Science, or a related field.
Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
Strong analytical skills with a proven ability to solve complex problems using data.
ETL experience
Experience implementing production business intelligence solutions
Startup experience
About Sigma Computing

Compensation

Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing.
This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.
The base salary range for this position is $132k - $165k annually.

Benefits

Generous health benefits
Flexible time off policy.
Take the time off you need!
Commuter and FSA benefits
Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.
This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.

Company info

Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.
Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.
Come join us!
Benefits For Our Full-Time Employees:
Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse.
Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance.
Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale.
Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.
The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN.
Equity
Flexible time off policy. Take the time off you need!

Visa & Work Authorization

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