AXS
Associate Account Manager - Festivals and Greenfields
Scottsdale, AZ · Full-time
No sponsorship$57k-$62kDetected 1 day ago
Project ManagementAccount ManagementCustomer SupportCommunication
About the role
- The Associate Account Manager for the Festivals and Greenfields team is the primary relationship and project manager for a portfolio of clients and is responsible for general operational support and overall client satisfaction.
- include being a primary point of contact for all client-related operational matters, excellent customer service, trouble shooting and resolving issues, and liaising between clients and cross functional internal teams to ensure the timely and successful delivery of our technology and service solutions.
Responsibilities
- Build positive relationships with key individuals in client accounts to ensure high levels of satisfaction and contract renewals.
- Support Client Services and Implementation Management on an as-needed basis
- Track and stay updated on all client support requests and responses, flag/escalate outstanding items, and communicate with clients with status updates on solutions and delivery dates.
- Collaborate with the Product Management and Client Services teams to maintain a continuous knowledge of product features and functionality.
- Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
- Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host
- reach beyond traditional boundaries to support the communities in which we operate
- AEG may require an employee to perform duties outside their normal description.
Requirements
- BA/BS Degree (4-year) business, communications, marketing or related field.
Compensation
- Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world.
Benefits
- Currently, full time employees are eligible for these benefits on the first day of employment.
- Development and Learning - Opportunities for learning and leveling up through training and education reimbursement.
Company info
- https://solutions.axs.com/careers/
- For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment.
- Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world.
- We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway.
- You may be the right candidate for this or other roles.
- We're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.
- AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.
- AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.
- More about AEG
- We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
- Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
- We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.
- To learn more about our culture and values, visit: https://solutions.axs.com/careers/
Visa & Work Authorization
- Employer does not offer work visa sponsorship for this position.
This listing is sourced directly from AXS's careers page and normalized into a canonical job model.