Cable ONE
Director Field Operations
Phoenix AZ · Director · Contract
Sponsorship not specifiedDetected 42 days ago
Customer SupportAR/VRLeadershipCommunication
About the role
- For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
- Provides leadership and oversight for the Field Operations group.
- Ensures team members provide exemplary customer service across all activity, from equipment installation, response to trouble calls and system maintenance through to customer education / training and follow up.
Responsibilities
- Defines and develops continuous improvement of customer engagement and service support practices.
- Values each customer, while working hard to keep their business and support our communities.
Requirements
- 10+ years' experience
- Required to sit, use hands, talk and hear.
- May be required to lift up to ten pounds.
- BS / BA Degree
- Individuals hired into DOT regulated positions must be able to meet and maintain the requirements under the Company's DOT program, including successfully complete and pass a road test examination, driver's record safety review, drug testing, DOT physical, and past employer safety performance history. In accordance with DOT policy, the Company retrieves driving records and randomly tests for illegal substances.
- Required to use close and color vision and to adjust focus.
- Core Competencies
- Committed: Values each customer, while working hard to keep their business and support our communities.
- Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
- Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
- Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Compensation
- Annual community support to various organizations across the U.S.
Benefits
- Medical, dental, and vision plans - start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- Additional Perks
- Tuition reimbursement (up to $5,250 on 1st year)
Company info
- At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most.
- Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
- Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
- Drives and directs the largest teams or teams with the most complex and highly visible customers.
- Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
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This listing is sourced directly from Cable ONE's careers page and normalized into a canonical job model.