Aptive
Inside Sales Hypercare Representative
Provo, UT · Full-time
Sponsorship not specifiedDetected 21 days ago
SalesNegotiationOutbound SalesCustomer SupportCommunication
About the role
- This is a full-time Inside Sales Hypercare Representative position located in Provo, Utah.
- By analyzing millions of pest data points across neighborhoods, pest activity, and weather patterns, Aptive tailors treatment plans to help homeowners stay one step ahead.
- You never thought bugs could be this cool.
Responsibilities
- Adjust agreements when appropriate within established guidelines to support service completion
- Maximize service completion rates through customer support and issue resolution
- Accurately document customer interactions and update account records within company systems
- Communicate service-related issues and coordinate with Sales, Operations, and Customer Support teams
- Perform other related duties as assigned
- Provide real-time phone support to Service Professionals during initial service appointments to resolve customer concerns and retain customers
Requirements
- Minimum 2+ years of experience in sales, customer retention, customer service, or a related customer-facing role
- Knowledge of sales, customer retention, and service operations
- Ability to multitask across systems while maintaining accurate documentation
- Ability to work independently and make sound decisions within established guidelines
- Ability to professionally resolve conflicts and de-escalate challenging situations
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
- High School Diploma or equivalent
Nice to have
- Experience handling inbound and outbound customer interactions preferred
Benefits
- Group Health, Dental, and Vision plans
- Pet insurance, Life insurance, and EAP benefits
- Paid holidays and paid time off
Company info
- Inside Sales Representative We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team!
- The individual we are looking for is someone who enjoys working in a team environment and excels working at an individual level.
- Conduct outbound calls to customers with upcoming service appointments to confirm appointment details
- Contact customers whose service appointments were not completed to reschedule services
This listing is sourced directly from Aptive's careers page and normalized into a canonical job model.