Gen Digital Inc.
Senior Digital Workplace Engineer - AI & Collaboration
USA - Tempe, AZ · Senior
Sponsorship not specifiedDetected 30 days ago
Platform EngineeringRESTAgentic AICybersecuritySIEMProject ManagementM&ALeadershipCommunicationCollaborationMicrosoft TeamsSharePoint
About the role
- This role sits at the intersection of engineering depth and strategic vision - owning the technical execution of Gen's collaboration ecosystem (Microsoft 365, OneDrive/SharePoint, Slack, and emerging AI productivity tools).
- This is a high-impact, high-visibility role that combines deep hands-on technical expertise with strong strategic vision.
- Gen is an AI-first company, and this role anticipates how AI and automation will reshape the collaboration landscape and positions Gen to continue its rapid transformation.
Responsibilities
- Architect, configure, and manage these platforms end to end, including solution design, configuration, standards/best practices, documentation, and integrations with other core enterprise systems.
- Oversee day-to-day operations, ensuring timely request fulfillment, proactive monitoring and maintenance, incident management, and coordination with vendors and support partners.
- Partner with Security, Compliance, and Legal to ensure collaboration solutions meet enterprise security, privacy, and regulatory requirements, including access controls, DLP, eDiscovery, and auditability.
- Collaborate with product owners, business stakeholders, and other IT teams to translate requirements into scalable, well-governed solutions, balancing innovation, risk, and operational readiness.
- Design and implement automation solutions to streamline business processes, reduce manual effort, and improve employee experience.
- Provide L3/L4 escalation support and mentor junior engineers and administrators, building reusable runbooks, documentation, and knowledge articles to continually mature operational discipline.
- Lead the technical execution of collaboration platform integrations for acquired companies, including assessment, planning, and migration of:
- Google Workspace-to-Microsoft 365 migrations (Google Drive & Shared Drives to OneDrive/SharePoint)
- Develop and maintain M&A integration playbooks for collaboration-stack consolidation, covering identity, workspace provisioning, app re-enablement, data migration, and user communication.
- Drive the evaluation, deployment, and governance of AI-powered productivity tools across the company, including Slack AI, Microsoft 365 Copilot, Glean, Claude, and ChatGPT Enterprise.
Requirements
- 10+ years of hands-on experience in enterprise IT infrastructure, with a strong focus on collaboration, communication, and digital workplace platforms.
- Deep expertise in Slack Enterprise Grid administration, including workspace governance, external collaboration enablement, app management, and multi-workspace architecture.
- Expert-level proficiency with Microsoft 365 collaboration and AI services, including OneDrive, SharePoint, and Microsoft 365 Copilot.
- Proven experience leading collaboration platform migrations, such as Slack-to-Slack, Teams-to-Slack, and Google Workspace-to-M365, across large or complex environments.
- Strong proficiency with API-based integrations, webhooks, and workflow automation tools (e.g., Power Automate, Slack Workflow Builder, REST APIs).
- Strong project management and communication skills, with a track record of managing multiple concurrent work-streams, clearly communicating status and risk, and delivering against aggressive timelines.
Nice to have
- Experience with enterprise AI search and knowledge platforms (e.g., Glean, Microsoft 365 Copilot, or similar), including connector configuration and agentic use case design.
- Relevant industry certifications, such as Microsoft 365 Certified: Administrator Expert, Slack Certified Administrator, or other equivalents
- Experience working in a global, multi-brand enterprise with diverse collaboration tool ecosystems and regional requirements.
- Background in change management and user enablement for new collaboration/AI capabilities (training content, office hours, champions programs, or similar).
- Recruiter Interview
- Hiring Manger Interview
- Technical Interview
- Serve as the primary technical owner and senior subject matter expert for Microsoft 365 (SharePoint, OneDrive, Power Platform) and Slack Enterprise Grid.
Benefits
- Gen brings award-winning products and services in cybersecurity, online privacy, identity protection, financial wellness, and insurance to nearly 500 million users in more than 150 countries.
Company info
- It's where passion meets purpose, driving our mission to power Digital Freedom.
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